What are the responsibilities and job description for the Treatment Coordinator - Join our Smiles Family! position at Smiles Family Dentistry - Brunswick Smiles?
Are you a people person who loves making others feel comfortable, cared for, and confident? Are you naturally enthusiastic, an excellent communicator, and someone who takes pride in delivering an exceptional patient experience?
If so, we may be looking for you!
We are a family-owned and operated, boutique-style multi-specialty dental practice that takes a different approach to dentistry. We believe exceptional care goes beyond clinical treatment — it’s about creating an experience where every patient feels genuinely welcomed, heard, and valued.
We are looking for a rock-star Treatment Coordinator to join our growing team.
What You'll Do
As our Treatment Coordinator, you'll play a key role in connecting our patients with the care they need. You'll work closely with our doctors and team to ensure patients understand their treatment options and feel confident moving forward.
Your responsibilities will include:
- Welcoming and building relationships with patients from their very first interaction
- Presenting treatment plans and helping patients understand their recommended care
- Following up with patients and helping them move forward with treatment
- Coordinating treatment between our multiple specialties and providers
- Communicating effectively with patients, doctors, and team members
- Providing a high level of personalized, concierge-style customer service
- Helping create a positive, organized, and enjoyable patient experience
- Learning our systems, services, and treatment offerings and continually growing your knowledge
- Contributing to a positive team culture and helping our practice continue to grow
Who We're Looking For
We're looking for someone who is:
- Warm, confident, and genuinely great with people
- An exceptional communicator — both in person and on the phone
- Comfortable having conversations about treatment and helping patients make decisions
- Motivated, energetic, and eager to learn
- Organized and able to manage multiple priorities
- Professional, polished, and personable
- Compassionate and genuinely committed to patient care
- Comfortable with the sales side of helping patients say “yes” to the care they need
- A team player who takes ownership and follows through
- Looking for a place where they can grow, develop, and build a career
Previous dental experience is a plus, but not necessarily required. We are willing to train the right person who has the personality, work ethic, communication skills, and desire to succeed.
Sales, hospitality, luxury service, or high-level customer service experience is highly valued.
Why Join Us?
We aren't a cookie-cutter dental office. We're a family-owned and operated boutique practice where relationships matter — with our patients and with each other.
You'll have the opportunity to work alongside a talented multi-specialty team, learn about different areas of dentistry, develop your communication and treatment coordination skills, and become an integral part of a practice that is committed to providing an exceptional patient experience.
We're looking for someone who doesn't simply want to work a job, but wants to become part of a team, learn, grow, and make an impact.
If you're confident, compassionate, driven, and ready to become the rock star we're looking for, we'd love to hear from you!
Position: Full-Time Treatment Coordinator
Schedule: Monday–Thursday 9AM-5PM, Fridays 9AM-3PM
Experience: Dental experience preferred, but exceptional candidates from sales, hospitality, customer service, or similar backgrounds are encouraged to apply.
Pay: $22.08 - $27.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Referral program
Work Location: In person
Salary : $22 - $27