What are the responsibilities and job description for the Front Desk Patient Coordinator position at SmileLYNN Pediatric Dentistry?
Are you someone who naturally smiles, loves helping others, and thrives in a fast-paced, child/parent-centered environment? We are looking for a Pediatric Dental Patient Care Coordinator to be the welcoming face and friendly voice of our dental practice. We are a private practice that values our team as well as our patients and parents! We take great pride in helping our community be healthier, feel better, and smile with confidence. We will spend a lot of time together at work, so it is important to enjoy it and be as positive as possible. Our patients deserve a great environment and so do we!
We are seeking a highly organized and detail-oriented Patient Coordinator to join our team. As a Front Desk Patient Coordinator, you will play a crucial role in ensuring the smooth operation of our dental office by providing administrative support and exceptional service to our patients.
What We’re Really Looking For:
- A positive attitude that’s contagious - you make patients feel seen, heard, and cared for
- Excellent communication skills — both on the phone and in person
- Natural empathy — you know how to comfort nervous patients and turn a tough day into a good one
- Team spirit — you enjoy supporting your coworkers and keeping the day running smoothly
- Professionalism — you’re reliable, organized, and take pride in your role
What you’ll do as a Patient Coordinator:
- Master treatment plan presentations and effectively communicate services being performed at checkin
- Schedule patients effectively and be responsible for maintaining a full, productive schedule that maximizes patient care and office efficiency
- Check patients in ensuring a seamless and positive experience from arrival to departure
- Verify insurance benefits and provide clear explanations of coverage, out-of-pocket costs, and payment options
- Collecting and posting payments
- Answer the phone promptly and professionally addressing patient requests in a helpful manner
- Be courteous, friendly, and helpful at all times — creating a warm and inviting atmosphere for every patient who walks through our doors
- Work collaboratively with the team to ensure the office runs smoothly and every patient receives outstanding care
What you’ll bring:
- One(1 ) years’ experience in a dental front office position with knowledge in dental terminology, treatment procedures, and dental software systems preferred
- Experience with the Open Dental software preferred
- Excellent and positive communication skills with both the team and patients
- Strong organizational skills and the ability to multitask in a fast-paced environment
- Stable work history and commitment to your role
- Bilingual preferred to create a welcoming environment for the patients in our communities - but not required
Benefits:
As a valued team member, benefits for full-time Patient Coordinators include:
- Competitive compensation
- Paid Time Off and Paid Holidays
- Dental care for your children
- Bonus opportunities
- 401K match
- Health Stipend
- Professional growth opportunities
- An amazing culture that includes team lunches and team celebrations
- Flexible schedule - 4 days per week with rotating schedule for day off each week
If this sounds like a great fit for you please send your resume and we will be in touch!
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- On-the-job training
- Opportunities for advancement
- Paid time off
Medical Specialty:
- Pediatrics
Work Location: In person
Salary : $15 - $20