What are the responsibilities and job description for the Patient Care Coordinator position at Smile House?
đź“Ť New York City | Full-Time | In-Person
About Smile House
Smile House is a next-generation dental practice redefining what dental care can feel like. We combine world-class, multi-specialty dentistry with five-star hospitality and advanced diagnostics to create an experience centered on clarity, comfort, and long-term oral health.
Our signature diagnostic, Mouth Mapping™, gives patients a personalized roadmap to dental longevity—connecting oral health to whole-body wellness in a modern, transparent way.
The Role
We are hiring a Patient Experience Manager to lead the in-office patient journey and serve as the operational heartbeat of Smile House.
This role owns:
- In-office patient flow
- Treatment plan coordination and scheduling
- Day-of operations and patient experience
- You are the bridge between the clinical team and the patient—ensuring every visit feels seamless, calm, and intentional.
This is a highly visible, patient-facing role for someone who thrives in a fast-paced, high-touch environment and takes pride in delivering exceptional experiences.
What You’ll Do
- Manage daily clinical schedule and in-office patient flow
- Coordinate providers, assistants, hygiene, and operatory transitions
- Lead or support treatment plan presentations with doctors
- Ensure patients leave with clear next steps and scheduled follow-up
- Communicate treatment plans with confidence, warmth, and clarity
- Support financial conversations in a calm, non-salesy way
- Track unscheduled treatment and support follow-up efforts
- Act as the on-site point person during clinic hours
- Deliver five-star hospitality at every patient touchpoint
Who You Are
- Calm, confident, and organized under pressure
- Naturally hospitable and people-focused
- Comfortable discussing treatment and logistics with patients
- A strong communicator who builds trust quickly
- Proactive, detail-oriented, and ownership-minded
- Someone who cares deeply about how an experience feels
Ideal Background
- Experience as a Treatment Plan Coordinator, Care Coordinator, Office Manager, or similar
- Background in dental, medical, cosmetic, or concierge healthcare
- Experience in multi-provider practices is a plus
- Hospitality or luxury service experience is a bonus
Why This Role Matters
- This role directly impacts:
- Patient trust and confidence
- Case acceptance and follow-through
- Daily operational flow
- The overall Smile House experience
You’re not just coordinating care—you’re guiding a journey.
What We Offer
- Competitive compensation based on experience
- Opportunity to grow into a senior leadership role as we scale
- Direct collaboration with founders and clinical leaders
- A values-driven, hospitality-forward environment
- The chance to help redefine modern dentistry