Field Service Technician

Title: Field Service Technician
Reports To: Service Manager
Division: Salinas, CA
Position Status: Non-Exempt

Job Summary:

Responsible for on-site installation, repair and service of office technology equipment including copiers (MFP) and managed printer services. Interact with our customers on a daily basis to resolve technical issues and provide customer support when needed.

Essential Functions:

• Provide on-site technical service including installation, maintenance, and repairs to equipment/accessories ensuring optimum operating condition based on manufacture specifications
• Install equipment systems, accessories, software and feature keys at the workplace and/or in the field
• Test equipment and ensure it is working to customer(s) satisfaction
• Communicate equipment problems and solutions with supervisors/managers
• Maintain quality records by properly documenting service calls, system repairs and upgrades according to service agreements and requirements
• Complete required training and certifications; participating in educational opportunities
• Maintain proper and accurate inventory for the purpose of service and communicate with Inventory Department when required
• Ability to track orders throughout the ordering and delivery process and keep customers accurately informed
• Maintain company assets (i.e. car, tools, phone and inventory) and comply with company policies
• Travel to customer locations on a regular basis
• Attend monthly/quarterly/yearly meetings
• Build and maintain good customer relationships
• Other duties assigned by management

Knowledge, Skill and Experience:

• High School Diploma / GED required. An associate’s degree (A.A.) or equivalent from a two-year college or technical school is a plus
• Technical understanding of operating systems, business applications, printing systems and connectivity is desired
• Strong comprehension of small and large format and color production processes
• Assess and troubleshoot customer hardware production problems or issues
• Understand and accurately communicate cost estimate information to the customer
• Must have good record keeping and communication skills
• Valid driver's license with good driving record required.
• Travel may be required for business and training purposes in/out of service area
• Perform work outside of normal work hours when necessary
• Must be able to safely move and lift equipment up to 30lbs. on limited occasions
• Frequently required to stand, walk, bend, stoop/knew, crouch
• Must work well under pressure and with deadlines. Able to maintain a positive work environment, and exhibit cooperative behavior
• Project a positive image through proper attire, communication skills, and personal grooming
• Successful applicant must pass a post-offer background check and drug/alcohol test as a condition of employment