Technical Support - Analyst

About Us:

SMC Ltd. is a globally recognized premium supplier to the medical market with locations throughout the world. People committed to speed, technology, and exceptional performance are the cornerstone of our organization. Comprised of dedicated people and decades of manufacturing experience, we have continued to experience strong growth and currently have outstanding career opportunities for equally dedicated people.

Job Summary: Responsible for answering software questions, and testing/replacing basic hardware. This position generally works Monday through Friday – days.

Essential Job Duties and Responsibilities:

• Fix, maintain, troubleshoot, install computer systems, printers, phones, servers, networking hardware and all other IT related equipment.
• Provide computer/network support relating to software and hardware problems.
• Work directly with customers to provide services and help to resolve computer problems.
• Exercise good judgment in analysis of problem in order to decide proper level of maintenance required to solve problem.
• Test programs and systems by analyzing them to determine likely problem areas.
• Install, maintain or assist with network hardware and software.
• Provide individual and group instruction, as needed, on the use of equipment and software, and on network features.
  
  

Essential Qualifications:

• High School Diploma or equivalent required.
• Prior experience or training on computer systems or operations.
• Must have excellent written and verbal communication skills.
• Self-starter with ability to work with minimal supervision.
• Strong team player, well organized and flexible.
• Knowledge of and ability to troubleshoot computer operations, programming and computer hardware and software in use by SMC.
• Ability to detect, analyze and resolve computer software and network problems.
• Ability to interact with users and provide clear and useful instruction and training; or obtain necessary information to correct problems on a timely basis.
• Ability to correctly install and maintain computer hardware and software.
  
  

Desirable Qualifications:

• Previous experience in a manufacturing environment.
  
  

ADA Requirements:

• Typically sits, grasps items and performs keyboarding for frequent operation of a computer
• Stand, walk, bend, reach or otherwise move about regularly
• Lift, move, or otherwise transfer items up to 40 lbs. occasionally, >20 lbs. frequently
• Occasional exposure to typical machine shop physical hazards
• Travel by air or car frequently
  
  

What SMC has to offer?

• Clean, Climate-Controlled Environment
• Stable schedule
• Paid holiday and PTO
• Health, dental, and vision insurance
• 401(k) retirement savings
• Life and disability insurance
• Promotional opportunities
• Training and career growth programs
• Amazing co-workers
• Tuition reimbursement
• Employee Assistance Program
  
  

We are committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certifications. Toward the principle of equal pay for equal work, we post and hire within defined salary ranges. We ask all applicants to review salary ranges for each posted job opportunity, as we will not hire outside the predetermined range.

At SMC Ltd. we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.

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