Technical Support Analyst (1109735)

Location: Hopkins, MN, USA

Salary: $28.00 USD Hourly - $29.00 USD Hourly

Description

Technical Support Analyst (Medical Imaging Systems)

Location: Remote

Contract: 1-Year (with potential for conversion to permanent)

About The Role

We are seeking a Technical Support Analyst to join our team supporting a proprietary PACS (Picture Archive Communication System) used in hospitals and clinics. This system stores and manages medical images (X-rays, CT scans, ultrasounds, etc.) and integrates with physician workflows for diagnosis and reporting.

You will provide Tier 2 technical support for clinical and IT teams, troubleshooting complex issues related to PACS software, virtual Windows servers, Oracle databases, and occasionally workstation hardware. This role requires strong problem-solving skills, ownership of issues from start to resolution, and excellent communication with customers.

Key Responsibilities

• Provide technical support for PACS software and related infrastructure.
• Troubleshoot issues reported by hospital IT teams and clinical staff, using a structured process of elimination.
• Own customer incidents from initial report through resolution, collaborating with internal teams as needed.
• Communicate effectively with customers via phone and web portal for urgent and non-urgent issues.
• Document issues and resolutions in ticketing systems.
• Participate in virtual instructor-led training and shadowing during onboarding (6–8 weeks).
• Maintain strong collaboration within the support team and other technical groups.
  
  

Must-Have Qualifications

• 1–2 years of experience in technical support or IT troubleshooting.
• Strong understanding of networking fundamentals and command-line operations.
• Familiarity with at least one programming language (demonstrates command-line proficiency).
• Excellent customer service skills and clear communication abilities.
  
  

Nice-to-Have Qualifications

• Experience in healthcare or medical imaging environments.
• Knowledge of PACS systems or DICOM standards.
  
  

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Contact: ssharma17@judge.com

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