Sales Support Specialist

Job Description
Smash Park Entertainment Group is seeking a high-performing Sales & Support
Specialist to drive private event sales and support a high-output, multi-location sales
team. This is a mission-critical role focused on owning event revenue generation while
providing the operational and strategic support our team needs to exceed goals across
four Smash Park locations.
What is Smash Park?
Smash Park is a leading "eatertainment" brand, combining craft food and drinks with
pickleball, endless games, live entertainment, and weekly events. We’re passionate about
bringing people together in fun, energetic environments—and just as passionate about
creating a supportive and inclusive workplace that encourages growth, innovation, and
opportunity.
What You’ll Do
Private Event Sales
- Revenue Accountability: Responsible for achieving a combined annual sales target
across all four properties.
- Lead Generation: Build and maintain a robust pipeline of potential clients across
West Des Moines, La Vista, Roseville, and Westerville.
- Sales Execution: Own the end-to-end process—from inquiry through contract—for
all private events you book.
- Client Communication: Serve as the main point of contact for your booked guests,
ensuring clear, prompt, and professional communication.
- KPI Reporting: Track and report on sales performance, pipeline health, and
conversions via Triple Seat.
SOP Creation & Training
- Process Documentation: Draft and refine SOPs related to event booking, client
communication, and Triple Seat usage.
- Sales Training Support: Assist with the onboarding and ongoing development of
the sales team, including SOP and Triple Seat training.
Support for Sales Team
- Coverage Support: Temporarily take over event coordination or sales
responsibilities during team PTO or unexpected absences.

- Guest Experience Continuity: Ensure leads are followed up and event guests
receive seamless support when filling in.
Cross-Site Sales Flex Support
- Overflow Assistance: Jump in to support sales across West Des Moines, La Vista,
Roseville, and Westerville, or other properties during periods of high demand.
- Venue Knowledge: Understand the unique features of each location to confidently
sell across multiple markets.
SOP Implementation & Continuous Improvement
- Act as a sales enabler, not just a documenter – actively refine systems, tools, and
processes to help the sales team close faster, more effectively, and with greater
consistency across all locations.
- Monitor Impact – track how SOPs and sales tools influence key performance
indicators such as conversion rate, sales cycle time, and revenue per lead.
- Feedback Loop – gather and incorporate feedback from team members and
clients to continuously evolve documentation, improve training materials, and
align processes with real-world needs.

This is a unique opportunity for a sales-driven leader who thrives both in the field
closing business and behind the scenes optimizing how great sales teams operate.
What We’re Looking For
- Must-Have: 3 years of direct sales experience with a proven track record of
exceeding revenue targets in event, hospitality, or entertainment industries.
Applicants without direct sales results will not be considered.
- Prior experience managing multi-property sales or distributed teams.
- Strong written and verbal communication skills.
- Organized and adaptable, able to manage multiple pipelines and projects at once.
- Proficiency in CRM systems (Triple Seat experience strongly preferred).
- Comfortable working autonomously and remotely while staying highly
collaborative.
- A proactive, solutions-oriented mindset with a passion for process improvement.
Job Type: Full-time
Location: Remote/hybrid; support required across multiple Smash Park locations. Must
reside in one of the cities there is a Smash Park (Des Moines, Columbus, Omaha, Minneapolis/St. Paul)

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• What types of sales tools or CRM systems have you used?
• Do you have experience with multi-unit or multi-property sales?

Experience:

• Direct sales: 3 years (Required)

Work Location: In person

Salary : $65,000