What are the responsibilities and job description for the Customer Service Representative position at Smash Athletics?
Sales Assistant – Customer Service & Team Apparel
Company: Smash Athletics
Location: Spanish Fork, UT
Job Type: Full-Time
Schedule: Monday–Friday, 9:00 AM–5:00 PM
Starting Pay: $18/hour
About Smash Athletics
Smash Athletics is a custom athletic apparel manufacturer specializing in team jerseys, uniforms, and sports apparel. We work with teams, coaches, schools, and organizations to create custom apparel that looks great and meets their needs.
Position Summary
We are looking for a Sales Assistant to join our team and help customers through the process of ordering custom jerseys and athletic apparel.
This position is focused on customer service, taking inbound orders, and helping customers choose the products, colors, designs, and options that work best for their team.
You will work directly with customers from the initial inquiry through finalizing their order, while communicating with our design and production teams to make sure everything is correct.
Responsibilities
- Answer incoming phone calls, emails, and customer inquiries.
- Take and enter customer orders accurately.
- Work directly with coaches, teams, schools, and organizations to understand what they are looking for.
- Help customers select jersey styles, colors, fabrics, designs, and customization options.
- Help customers build a jersey or uniform that fits their team's needs and budget.
- Review artwork and design proofs with customers and make requested changes.
- Communicate pricing, quantities, sizes, and production timelines.
- Follow up with customers to finalize orders and get approvals.
- Enter customer and order information into company systems.
- Communicate customer requirements clearly to our design and production departments.
- Keep customers updated on the progress of their orders.
- Help resolve customer questions or issues throughout the ordering process.
- Develop positive, long-term relationships with customers.
- Look for opportunities to recommend additional products or services that may benefit the customer.
What We're Looking For
The ideal candidate is:
- Friendly, outgoing, and comfortable talking with customers.
- Confident on the phone and through email.
- Organized and detail-oriented.
- Comfortable working on a computer.
- Able to handle multiple customer orders at the same time.
- Good at listening to customers and understanding what they want.
- Comfortable making product recommendations and helping customers make decisions.
- A team player who can communicate well with our design and production departments.
- Able to work in a fast-paced environment.
Experience
Previous customer service, sales, apparel, sports, or e-commerce experience is helpful but not required.
Experience with graphic design or online design tools is a plus, but we are willing to train the right person.
Schedule & Pay
Monday–Friday
9:00 AM–5:00 PM
Starting pay: $18/hour, with opportunities for increases based on experience and performance.
The Right Person for This Job
We're looking for someone who enjoys working with people and helping customers turn an idea into a finished product.
If a coach calls and says, "I need jerseys for my team, but I'm not exactly sure what I want," your job is to help them figure it out — from the jersey style and colors to the design, numbers, names, quantities, and final order.
You don't have to know everything about custom apparel on day one. We can teach you our products and processes. We're looking for someone who is dependable, personable, organized, and willing to learn.
Pay: From $18.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $18