What are the responsibilities and job description for the IT Support Technician position at SmartIMS Inc.?
***Onsite Role ***
Essential Functions:
- Frontline Technical Support – 45%
- Classroom, AV & Conferencing Support – 25%
- Endpoint & Device Support – 20%
- Technology Operations & Team Support – 10%
Required Qualifications:
- High school diploma or equivalent and demonstrated knowledge or experience supporting computers, technology, or end users.
- Basic knowledge of computer hardware, software, operating systems, and peripherals.
- Ability to troubleshoot common computer and technology problems.
- Familiarity with Windows environments