RISK MANAGER

Job Title: Risk Manager

Department: Safety and Training

Reports To: Assistant Vice President of Risk Management

General Summary

Under supervision of the AVP of Risk Management, the Risk Manger is responsible for administration of Risk Management for the Authority. The Risk Manager is responsible for identifying, assessing, and mitigating risks that may impact the Authority’s operations, assets, reputation, and compliance with laws and regulations. This position leads the development and implementation of risk management strategies, policies, and programs designed to protect the Authority and ensure operational resilience.

Essential Duties and Responsibilities

Aids in the identification of and helps prepare specifications for insurance coverages, purchases, monitors and administers Authority property and casualty insurance policies; including excess insurance coverages and self-insurance programs which include Auto Liability, and Workers’ Compensation and Personal Injury Protection (PIP) and General Liability.

Analyzes incident, injury claims, Workers’ Compensation and Vehicle Liability claims and prepares/submits recommendations for risk reduction strategies to the AVP of Risk Management.

Responsible for risk identification and analysis; recommends amendments to insurance accordingly. Includes review of leases, purchase agreements and other contracts of indemnification.

Aids in the preparation of budget for insurance policy premiums, self-insured claims cost, claims servicing agent fees, and miscellaneous insurance related funds and other expenses.

Maintains contact with insurance brokers or agents as necessary to obtain information and policy interpretation.

Aids in the development and coordination of systems and procedures to assure prompt reporting of claims.

Develop, implement, and oversee the Authority’s risk management program.

Identify potential risks across operational, financial, legal, strategic, and reputational areas.

Conduct risk assessments and develop mitigation strategies to minimize exposure and liability.

Collaborate with executive leadership and department heads to ensure risk management is integrated into organizational decision-making.

Monitor and ensure compliance with regulatory requirements, insurance obligations, and industry standards.

Develop and maintain business continuity and emergency response plans.

Evaluate and manage the organization’s insurance programs; coordinate claims and liaise with insurers and legal counsel as needed.

Prepare risk reports, dashboards, and presentations for executive leadership and the board.

Lead or support investigations of incidents, claims, and losses to determine root causes and recommend corrective actions.

Provide training and guidance to staff on risk awareness, prevention strategies, and reporting procedures.

Develop and implement a comprehensive enterprise risk management program aligned with transit operations.

Identify, assess, and monitor risks related to fixed-route bus, paratransit, facilities, equipment, and other agency assets.

Manage insurance programs including property, liability, workers’ compensation, and vehicle coverage, coordinate renewals, claims, and reporting.

Investigate accidents, incidents, and claims; collaborate with legal counsel, insurers, and adjusters to ensure proper resolution and minimize financial impact.

Ensure compliance with applicable federal and state regulations, including those of Federal Transit Administration (FTA), U.S. Department of Transportation (DOT), and state safety oversight agencies.

Develop and maintain emergency response, business continuity, and disaster recovery plans tailored to transit operations.

Conduct risk assessments on new projects, operational changes, and capital initiatives.

Prepare and present risk management reports, dashboards, and analysis to executive leadership and the board.

Lead and support safety and loss prevention programs to reduce accidents, injuries, and liabilities.

Provide training and technical assistance to supervisors, operators, and staff regarding claims reporting, risk mitigation, and regulatory compliance.

Monitor trends in claims and incidents to identify areas for improvement and cost reduction.

Perform other duties as assigned.

Required Knowledge, Skills, and Abilities

· In-depth knowledge of risk management practices specific to public transportation operations.

· Familiarity with FTA, DOT, state and local transit regulations, and insurance industry standards.

· Strong analytical, problem-solving, and negotiation skills.

· Excellent written and verbal communication skills with the ability to work effectively with leadership, employees, and external stakeholders.

· Proficiency in risk management software, claims management systems, and Microsoft Office Suite.

· Ability to manage multiple priorities in a fast-paced, service-oriented environment.

Education and Experience

· Bachelor’s degree in Risk Management, Public Administration, Safety, or a related field, preferred.

· Minimum of six (6) years of progressive risk management experience, preferably in the public transit, transportation, or public sector environment.

· Experience managing insurance and claims programs, including liability, property, and workers’ compensation, strongly preferred.

· An equivalent combination of education and experience may be substituted for minimum requirements.

· Strong ability to communicate effectively, orally and in writing.

Working Conditions

· Office and field environment; may require site visits to transit facilities (terminals), garages, and operational locations.

· May involve occasional evening or weekend work during emergencies or special projects.