What are the responsibilities and job description for the Infrastructure Service Manager position at SMART TECH SKILLS LLC?
Requirements:8 or more years of experience in IT Infrastructure and Service Portfolio Management.Proficiency in the Atlassian Platform, including Jira and Confluence.Experience with designing and maintaining enterprise Service Catalogs.Experience in establishing governance frameworks for service intake and change.Experience with financial modeling for cost-of-service and ROI analysis.Experience in creating performance dashboards and reporting mechanisms.Excellent verbal and written communication skills. Responsibilities:Define and manage the ownership, lifecycle, and costs of Infrastructure services.Develop the Service Catalog in Atlassian as the single source of truth.Implement governance frameworks for service intake and performance reviews.Partner with leaders to connect service spend to value creation.Monitor service performance, reliability, and user experience via dashboards.Lead service review cadences to ensure transparency and accountability.Drive continuous improvement and optimize service delivery processes.Company DescriptionEstablished in 2004, Smart Tech Skills is a leading technology and professional services organization focusing on cutting-edge technologies. The company, headquartered in Marlborough, MA, effectively meets clients’ technology needs nationwide, simplifying the management of advanced technology.
Salary : $44 - $53
