IBM Curam Analyst

Location
Columbia, SC

Experience Level
Mid-Level (2 or more years of experience)

Role Overview
The Business Analyst assists with the implementation of small to large-scale information technology and business process initiatives within a state healthcare and human services agency. This role evaluates agency needs, \"as-is\" and \"to-be\" business processes, and technical designs to provide strategic advice on technical and non-technical solutions. Acting as a vital liaison between business programs and the IT organization, the analyst translates high-level business goals into functional specifications, documents data relationships, and supports testing and requirements validation. This is a 12-month hybrid contract position with the possibility of extension, requiring mandatory criminal, credit, and E-Verify background checks.

Key Responsibilities

Requirements Elicitation & Documentation

• Conduct efficient requirements gathering sessions, stakeholder interviews, and facilitated workshops to capture business rules, policies, and regulations.
• Elicit, mine, and translate high-level business needs into formal functional specifications, Use Cases, and detailed system requirements.
• Document and analyze data requirements, system relationships, and complex business rules, maintaining them systematically within a central repository.
• Research and analyze business operations to identify automated process improvement opportunities, assisting in business process redesign.

Systems & Project Liaison

• Serve as a key liaison between the business program community and the IT organization to deliver technical solutions that meet user needs.
• Provide ongoing requirements interpretation, guidance, and validation to technical development and quality assurance test teams.
• Actively participate in requirements management processes, including version control, change control, traceability matrix maintenance, and status reporting.

Risk Management & Stakeholder Collaboration

• Proactively identify operational risks, technical issues, and action items, recommending effective mitigation strategies and buy-versus-build pathways.
• Interact professionally with internal and external stakeholders, including software vendors, state and federal government agencies, providers, and program beneficiaries.
• Manage and track assigned testing efforts across multiple concurrently running technology projects.

Required Qualifications

• 1 or more years of business analysis experience utilizing IBM Cúram software.
• 1 or more years of experience supporting government IT projects as a business analyst or in a related capacity.
• 1 or more years of experience eliciting, mining, and documenting business rules, process flows, and policies.
• 2 or more years of experience working with Medicaid Eligibility programs or other healthcare insurance environments.
• Demonstrated knowledge of formal business process documentation methodologies and standards.
• Bachelor’s degree in a technical, business, or healthcare-related field.
• Ability to successfully pass mandatory state-level background screenings, including criminal, credit, and E-Verify checks.

Preferred Qualifications

• Understanding of business modeling techniques, including the use of graphical process flow software.
• Experience mining laws, regulations, and public policy documents to extract system requirements.
• Prior experience testing software systems or working with multi-tenant healthcare platforms.

Core Skills & Attributes

• Superb written and oral communication skills, including a high proficiency in English.
• Strong interpersonal skills with the ability to negotiate commitments and facilitate communication between business units and IT teams.
• Excellent analytical, problem-solving, and critical thinking capabilities with a high attention to detail.
• Ability to effectively communicate with executive management, line management, and project team members alike.