What are the responsibilities and job description for the Windows Support Engineer position at Smart IT Frame LLC?
Note:
1. Night Shifts. (4 PM PST - 1 AM PST)
2. Onsite Interview
Job Description
Primary requirements: 2 years of experience in :
Windows Administration,
PKI,
KERBEROS,
Group Policies,
Replication,
Networking,
Performance Tuning,
Patch Management,
Windows Upgrades into production environment,
Windows Hello
Distributed File System (DFS) maintenance and design
Active Directory Federation Services (ADFS) infrastructure management
Directory integration with Microsoft Azure via Azure A.D. Connect
including customer facing or customer support roles.
Need to be flexible to work in shifts following US holiday calendar. Majority work time will be EST time zone.
Soft Skills
o Leadership - handle technically challenging and politically sensitive customer situations
o Strong communications skills – Excellent spoken and written English communication.
o Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
o The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
o Demonstrable troubleshooting skills
o Cross-team collaboration
Active Directory:
· Multi-forest management within the Active Directory as well as dealing with one-way and two-way trust relationships and ADFS
· Active Directory re-structuring and object migration
Group Policy design, management and troubleshooting
· Active Directory replication topologies including Site, Sitelinks, and Bridgehead Servers
· DNS Server management including DNS zone migration, design, and configuration
· DHCP Server management and IP address management.
· AD replication,Site- Link Sites & services , Account lockout,
· DFS Management, Group policy, Windows Time
· Kerberos
· GPO
· AD replication
· PowerShell
· Active Directory Federation Service (ADFS)
· FSMO Roles
Salary : $60,000 - $75,000