What are the responsibilities and job description for the Tech Support position at Smart IT Frame LLC?
Role: Tech Support
Location: 7600 EVERGREEN WAY Everett, WA 98203 (Onsite)
Type: Contract
About Smart IT Frame:
At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.
JD :
Role: Security vulnerability remediation position for OptumCare. This position will provide critical support for ensuring we are able to meet vulnerability SLAs in the combined TEC and TPC environments. They will be using a combination of Tanium and manual remediation tools to achieve this goal, working alongside the ITSS field services team.
RISK : Impact to ongoing Optum network and device integration.
Top Skills Required:
- IT Desktop
- Tanium
- PowerShell
AI Usage: The position leverages CoPilot Web for M365 collaboration and supporting Optum integration. Post integration, CoPilot will be utilized to provide IT support assistance using self-service bots, chats, troubleshooting, knowledge, and ticket management.
📩 Apply today or share profiles at Gayathri.s@smartitframe.com