What are the responsibilities and job description for the Service Manager - ITIL, Infrastructure, ITSM, Problem and Change Management position at Smart IT Frame LLC?
Job Title: Information Technology Service Delivery Manager - Infrastructure, Project Governance, Migration Management, Handle escalations
Location: Richmond, VA (Onsite)
Employment Type: Fulltime/ Permanent
About Smart IT Frame:
At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.
Experience Level: 15 Years
Roles and Responsibilities
- Lead stakeholder engagement initiatives to foster collaboration and support across all project phases.
- Develop and maintain detailed project plans including timelines milestones and resource allocation.
- Monitor and control project financials ensuring projects are delivered within budget and financial goals are met Implement robust risk and crisis management frameworks to address potential challenges promptly.
- Oversee project governance structures ensuring accountability transparency and effective decision making.
- Facilitate benefits management processes to track and realize project value postimplementation.
- Coordinate schedule management activities to ensure timely delivery of project deliverables.
- Act as a principal advisor to senior leadership on project status risks and strategic decisions.
Required Skills Qualifications
- Experience Proven experience in project management specifically in transition migration or change management.
- Methodologies Strong knowledge of ITIL Agile SDLC or ServiceNow governance.
- Soft Skills Excellent communication negotiation and leadership skills to manage cross functional teams.
- Technical Skills Proficiency in project management tools eg MS Project Jira.
Mandatory Skills: Account Management & Mining, Project Governance, Risk/Crisis Management, Stakeholder Management