What are the responsibilities and job description for the Infrastructure Service Delivery Manager - Strong End User Computing background position at Smart IT Frame LLC?
Role: Infrastructure Service Delivery Manager
Location: Richmond, VA
Duration: Fulltime
About Smart IT Frame:
At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.
Job Description
- Drive comprehensive project planning and governance to align with organizational objectives.
- Manage project financials including budgeting forecasting and cost control to maximize value.
- Establish and maintain strong relationships with stakeholders to ensure clear communication and alignment.
- Identify assess and mitigate risks and crises proactively to minimize project impact.
- Ensure adherence to project management best practices and compliance standards.
- Support benefits realization and schedule management to optimize project outcomes.
- Provide strategic guidance and mentorship to project teams and junior managers.
Roles and Responsibilities
- Lead stakeholder engagement initiatives to foster collaboration and support across all project phases.
- Develop and maintain detailed project plans including timelines milestones and resource allocation.
- Monitor and control project financials ensuring projects are delivered within budget and financial goals are met Implement robust risk and crisis management frameworks to address potential challenges promptly.
- Oversee project governance structures ensuring accountability transparency and effective decision making.
- Facilitate benefits management processes to track and realize project value postimplementation.
- Coordinate schedule management activities to ensure timely delivery of project deliverables.
- Act as a principal advisor to senior leadership on project status risks and strategic decisions.
Key Responsibilities
- Planning Execution Develop comprehensive detailed transition plans and manage end-to-end implementation.
- Risk Management Identify potential risks develop mitigation strategies and manage changes in project scop.
- Stakeholder Communication Act as a liaison between client’s internal teams and management providing updates on project status
- Operational Readiness Ensure new services or processes meet quality standards compliance regulations and are ready for steady state operation.
- Documentation Training Create and maintain documentation including but not limited to process maps and training materials.
Required Skills Qualifications
- Experience Proven experience in project management specifically in transition migration or change management.
- Methodologies Strong knowledge of ITIL Agile SDLC or ServiceNow governance.
- Soft Skills Excellent communication negotiation and leadership skills to manage cross functional teams.
- Technical Skills Proficiency in project management tools eg MS Project Jira.
Skills
Mandatory Skills : Account Management & Mining, Project Governance, Risk/Crisis Management, Stakeholder Management
📩 Apply today or share profiles at deighton@smartitframe.com