Demo

Service Desk Analyst

Smart IT Frame LLC
Phoenix, AZ Contractor
POSTED ON 5/27/2026
AVAILABLE BEFORE 6/25/2026

Position: ServiceDesk Engineer

Location: Phoenix, AZ 85040 (5 days onsite ready to work in Shifts 24/7 including night shifts & weekend support)

Duration: Contract


Job description

  • Provide L1,L2 technical support via calls emails chat and ticketing tools
  • Troubleshoot hardware software OS network and application issues
  • Handle incident request and access management as per SLA
  • Perform user account management AD password reset mailbox VPN
  • Monitor update and resolve tickets using ITSM tools ServiceNow Remedy etc
  • Escalate issues to L2L3 teams with proper documentation
  • Support Windows Office 365 Outlook Teams and basic networking
  • Ensure customer satisfaction through timely resolution and clear communication
  • Adhere to ITIL processes SOPs and compliance standards
  • Maintain knowledge base and provide shifth and over updates

Skills

Mandatory Skills : Service desk


Apply today or share profiles at priya@smartitframe.com

Hourly Wage Estimation for Service Desk Analyst in Phoenix, AZ
$24.00 to $30.00
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