What are the responsibilities and job description for the Network Operations Manager position at Smart IT Frame LLC?
Role: Operations Project Lead (OPS Lead) – Networking
Location: Bellevue, WA - Hybrid
Duration: Fulltime
Job description
Experienced and highly motivated Operations Lead (OPS Lead) with 6 years of experience in managing large-scale Network Operations and Infrastructure projects. The ideal candidate should possess strong expertise in Enterprise Networking, Incident Management, and Service Delivery, along with a proven track record of driving innovation, automation, operational excellence, and continuous service improvement.
Key Responsibilities:
Project & Operations Management
- Lead end-to-end network operations programs across Data Center, WAN, and Enterprise Network environments.
- Manage project planning, execution, governance, risk mitigation, and stakeholder communications.
- Team management including mentoring team members for professional growth
- Proactive, self-driven and data analytics skill
- Drive operational excellence through structured process improvements and service optimization initiatives.
- Monitor project milestones, SLAs, KPIs, and operational health metrics and take corrective actions if needed.
Network Operations Leadership
• Oversee operations involving:
- Scrum Calls
- Reviewing Dashboards for data analysis
- Identify problem pattern and initiate project for its resolution
- Understand Tools involvement for the enterprise network deployment processes and their support teams
- Change and Release Management
- Incident, Problem, and Escalation Management
• Collaborate with engineering and support teams to ensure high availability and reliability of network services.
Innovation & Automation
- Customer-first approach with a focus on business outcomes.
- Identify opportunities to automate repetitive operational activities and reduce manual effort.
- Drive adoption of AI, analytics, process automation, and workflow optimization.
- Develop innovative solutions to improve customer experience, SLA compliance, and operational efficiency.
- Take innovations and automation ownership from initiation till benefit realizations.
Stakeholder & Customer Management
- Act as the primary interface for customers, leadership teams, and technical stakeholders.
- Provide executive-level reporting, business reviews, and operational insights.
- Build strong relationships with internal and external stakeholders.
- Have a regular customer connects to review business delivery, challenges and discuss areas need help.
Technical Skills
- Strong understanding of networking protocols and routing
- Have hands on experience working on networking devices (Switches, Routers, Load Balancers) for at least 3-4 years
- Preferred to have experience working in the data center in technical capacity
- Data Analytical Skills and basic understanding of SQL databases and any reporting platforms
- ITSM Processes (Incident, Change, Problem Management)
- Knowledge of Cloud Networking (Azure/AWS/OCI/Google Cloud) is preferred.
- Understanding of network automation tools and AI-driven operational solutions is highly desirable.
Skills
Mandatory Skills : Cisco DC/Branches Routers & Switches, Device Management, L2 L3 Switching and Routing Protocols Testing, Network Infrastructure, Networking
Good to Have Skills : Problem Management, Project Planning, Python
Apply today or share profiles at priya@smartitframe.com