What are the responsibilities and job description for the L2 Desktop Onsite Support position at Smart IT Frame LLC?
Role: L2 Desktop Onsite Support
Location: Pittsburgh, PA – Onsite
Type: Contract
About Smart IT Frame:
At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.
Required Skills:
- Manufacturing / lab IT systems
- Strong troubleshooting skills for hardware, software, and OS issues
- Supported Migration/Acquisition in Pharma environment
- Highly responsive and Proactive
Job Description:
- Experience in supporting overall manufacturing / lab IT systems and IT devices.
- Familiarity with manufacturing, lab and Data Center IT equipment
- Includes but is not limited to scanners, printers (Zebra, etc..), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc.
- Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays)
- Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
- Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues.
- Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
- Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
- Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers, Switch, Firewalls, Wireless Access points)
- Knowledge / Understanding of GMP and GxP
- Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.
- Strong focus on quality and attention to detail
- Provide smart Hands and Feet support for Technology team on demand
- Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
- Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.
- Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
- Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
- Co-ordination for cable patching with Vendors or enable on demand.
- Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
- Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
- Installing and configuring hardware and software components to ensure usability by end users
- Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
- Experience in supporting overall manufacturing / lab IT systems and IT devices
- Familiarity with manufacturing, lab or distribution center IT equipment
- Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
- Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident
- Advanced communications skills to work with multiple teams and/or OEMs on high priority issues
- Advanced Microsoft skills (server support, etc.)
- Knowledge / Understanding of GMP and GxP
- Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment
- Strong focus on quality and attention to detail
- Additional Site requirements:
- Safety training and proper PPE and/or Lab requirements always apply
- Understanding of GMP / GxP environment
- PCs / Servers cannot have any sort of maintenance or patching without approved change control windows
- No systems or devices should ever be rebooted without proper approvals
- Often MLL sites may have isolated networks
- Understanding of what critical support means during a P1 or P2 event (i.e. proactive support – spares, crash carts, etc.)
- Ensure best practices are followed and understood:
- 5S (LEAN) or similar methodology in IT rooms / Datacentre
- Requirements to enter a clean room
- Proper entry procedures, proper gear, etc.
- Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc.)
Apply today or share profiles at venkatesh@smartitframe.com