IT Capacity Manager

Dear,

Greetings from Smart IT Frame, Hope you are doing well!!!

Smart IT Frame specializes in enabling you with your most critical line of resources. Whether it’s for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Core focus in emerging technologies, we have provided global technology workforce solutions in North America, Canada & India. We take pride in delivering specialized talent, superior performance, and seamless execution to meet the challenging business needs of customers worldwide

Job Title: IT Capacity Manager

Location: Charlotte, NC & Chandler, AZ & Pennington, NJ, & Plano, TX (Hybrid)

Duration: Full-time

Position Overview

The client is seeking a highly experienced Senior IT Capacity Manager Portfolio Led to provide end-to-end capacity, performance, and resiliency leadership across a major Line of Business within Global Technology Operations.

This senior individual contributor role ensures that critical banking platforms — spanning distributed systems, VMware ESX, and internal/external cloud platforms — maintain the scalability and resiliency required to support operational, regulatory, and customer commitments.

The ideal candidate will have 15 years of deep technical experience in:

• Business Continuity, Resiliency, and Disaster Recovery (DR)
• Capacity planning, system design, and infrastructure architecture
• Hardware reclamation and lifecycle management (compute, storage, and network assets)
• ITIL-based service management frameworks

Key Responsibilities

Hybrid Infrastructure Capacity Leadership

• Lead capacity planning and performance engineering across:
• Distributed compute platforms (Linux, Windows, clustered systems, high-throughput workloads)
• VMware ESX infrastructure (clusters, hosts, vSAN, HA/DRS, resource pools)
• Internal cloud/container platforms (Kubernetes, OpenShift, microservices)
• External cloud environments (AWS, Azure, GCP, PaaS/SaaS)
• Use enterprise observability, telemetry, and APM tools to identify bottlenecks and optimization opportunities.

Resiliency & Disaster Recovery Capacity Planning

• Ensure capacity sufficiency for resiliency strategies, including:
• Active-active and active-passive architectures
• Multi-data center failover and workload mobility
• RTO/RPO alignment with regulatory requirements
• Storage replication and cross-site network capacity readiness
• Model DR environments to sustain full LOB workloads during failover events, regulatory testing, and crisis scenarios.

System Design & Infrastructure Architecture Influence

• Guide platform scalability, performance engineering, and resiliency patterns.
• Influence cloud modernization and hybrid architecture decisions.
• Drive infrastructure lifecycle and capacity investment planning.
• Translate business volume into workload characterization and infrastructure requirements.

Forecasting, Modeling & Demand Management

• Build multi-year capacity forecasts aligned to business growth and modernization initiatives.
• Develop predictive models for compute, storage, network, and container resources.
• Provide capital planning recommendations based on business demand.

Hardware Reclamation & Lifecycle Capacity Management

• Identify underutilized or end-of-life assets for reclamation.
• Partner with data center operations to reclaim, repurpose, or retire hardware.
• Reinforce sustainability initiatives and cost reduction through lifecycle optimization.
• Maintain accurate capacity inventories aligned with governance and risk controls.

Performance Engineering & Risk Management

• Identify systemic constraints and performance degradation patterns.
• Drive remediation plans with engineering and operations teams.
• Support incident/problem management with deep technical analysis.

Governance, Reporting & ITIL Alignment

• Own ITIL-aligned Capacity Performance Management processes.
• Produce executive dashboards, risk summaries, and capacity health reports.
• Ensure compliance with regulatory, audit, and operational risk requirements.

Cross-Functional Technical Leadership (No Direct Reports)

• Serve as the capacity authority for the LOB.
• Partner with Finance, Enterprise Architecture, and Technology Operations on cost optimization and lifecycle planning.
• Provide technical mentorship to analysts and engineers.
• Lead within a mature Agile environment.

Skills

Mandatory Skills : AWS Cloud Architecture, Capacity Planning, Kubernetes, Openshift, Performance & Capacity Management