What are the responsibilities and job description for the Apartment Locator position at Smart City Apartment Locating?
Company Description Smart City Apartment Locating is a comprehensive apartment locating service transforming the multi-family real estate sector. Founded in 2013, the company has grown from a leading local service in Dallas into an end-to-end locating and moving concierge operating in cities across the United States. Smart City offers free, customizable services that connect clients with apartments tailored to their needs and preferences. The company emphasizes authenticity, keeping its word, and a relaxed, approachable culture without rigid dress codes.
Role Description This is a full-time, on-site Apartment Locator role based in Denver, CO. The Apartment Locator will work directly with clients to understand their housing needs, preferred neighborhoods, budgets, and lifestyle requirements, then identify suitable apartment options. Responsibilities include managing client communications via phone, text, and email; scheduling and coordinating property tours; and guiding clients through the application and leasing process. The role also involves building relationships with property managers and leasing agents, maintaining up-to-date knowledge of local inventory and market trends, and accurately documenting client and property information in internal systems. Apartment Locators are expected to deliver responsive, high-quality service while meeting performance goals and collaborating with the local team.
Qualifications
Role Description This is a full-time, on-site Apartment Locator role based in Denver, CO. The Apartment Locator will work directly with clients to understand their housing needs, preferred neighborhoods, budgets, and lifestyle requirements, then identify suitable apartment options. Responsibilities include managing client communications via phone, text, and email; scheduling and coordinating property tours; and guiding clients through the application and leasing process. The role also involves building relationships with property managers and leasing agents, maintaining up-to-date knowledge of local inventory and market trends, and accurately documenting client and property information in internal systems. Apartment Locators are expected to deliver responsive, high-quality service while meeting performance goals and collaborating with the local team.
Qualifications
- Real Estate License and foundational Real Estate knowledge, with an understanding of local rental markets and real property fundamentals.
- Customer Service skills, including active listening, empathy, and the ability to manage multiple client relationships at once.
- Sales and Real Property-related skills, such as lead conversion, consultative selling, and explaining lease terms and property features clearly.
- Strong communication skills, both written and verbal, and comfort working in a fast-paced, client-focused environment.
- Ability to work on-site in Denver, CO, with reliable transportation to visit properties and meet clients as needed.
- Organizational and time-management skills, including handling multiple searches and deadlines simultaneously.
- Basic proficiency with CRM tools and standard office software; willingness to learn new systems and processes.
- Previous experience in leasing, residential real estate, hospitality, or a similar client-facing role is beneficial.