Senior Salesforce Solutions Engineer

Smart Circle International is a leading broker of outsourced sales and customer acquisition services. We help clients and independently owned and operated sales companies grow together through versatile in-person marketing and sales campaigns inside retailers, businesses and through door-to-door canvassing. We have corporate offices in Newport Beach and Toronto.

The Basics:

• Location: Hybrid, 3 days on-site at our Newport Beach, CA office
• Compensation: $110,000-$160,000/year, commensurate with experience bonus potential
• Travel: Up to 25%
• Reports To: Chief Information Officer (CIO)

Position Overview and Impact:

At Smart Circle International, we’re transforming how business functions operate through Salesforce. As a Senior Salesforce Solutions Engineer, you’ll lead the design, development, and optimization of our Salesforce platform.

This role is instrumental in driving operational excellence by delivering scalable, user-centric solutions that enhance business processes, data visibility, and cross-platform connectivity. You’ll collaborate with stakeholders to translate business needs into technical solutions, manage platform performance, and integrate Salesforce with tools like Snowflake to enable advanced analytics and data-driven decision-making.

Primary Functions:

• Partner with cross-functional teams to gather requirements and translate them into scalable Salesforce solutions
• Design and develop custom applications, automation flows, and integrations using Salesforce tools (Flow, Community Sites, Omni-channel, Einstein)
• Administer and maintain platform performance, user roles, permissions, and data integrity
• Build and manage reports and dashboards to deliver actionable insights
• Perform data management tasks including imports, cleansing, and migrations
• Provide end-user training and support to maximize platform adoption
• Troubleshoot and resolve platform issues and integration challenges
• Ensure compliance with data security and privacy standards
• Stay current with Salesforce releases and recommend enhancements

Core Competencies:

• Solution Design & Technical Expertise: Deep understanding of Salesforce architecture, limitations, and capabilities
• Business Analysis & Requirements Gathering: Translate business needs into scalable technical solutions
• Process Automation & Change Management: Streamline workflows and guide users through platform changes
• Communication & Training: Effectively support and educate users across technical skill levels
• Security & Data Management: Maintain robust security protocols and clean, reliable data
• Project Management & Adaptability: Deliver projects on time while adjusting to evolving business needs

Qualifications and Expertise:

• Bachelor’s degree in Computer Science, MIS, Business, or equivalent experience
• 5 years of experience in Salesforce administration, development, reporting, and security
• Certified Salesforce Administrator and Platform App Builder
• Experience integrating Salesforce with Snowflake
• Experience building custom applications using non-standard objects
• Proficient in MS Office and flowcharting tools
• Skilled in Flow, Community Sites, Omni-channel, and Einstein.
• Experience with data cleanup, importing, and third-party integrations

Preferred Qualifications:

• Advanced Salesforce certifications (e.g., Advanced Administrator)
• Familiarity with Apex, VisualForce, REST/SOAP APIs
• Experience with Einstein AI, Agentforce, and AppExchange solutions
• Knowledge of Salesforce products like Service Cloud, Sales Cloud, Field Service Lightning
• Tableau reporting and Salesforce Maps experience

Our Commitment:

Smart Circle International is passionate about creating an inclusive workplace that promotes and values diversity and celebrates differences. We are committed to creating an environment that fosters growth opportunities for all team members. Wherever practical, Smart Circle International wants team members in the position that best suits their unique abilities, interests, and skills, as well as our business needs. We strongly believe that bringing our team members’ diverse backgrounds, cultures, and perspectives together is the best way to serve our clients and the independent sales companies with which we work side by side.

Equal Opportunity Employer:

We believe in equal opportunity. Each team member is recruited, employed, evaluated, and considered for promotion without regard to race, color, national origin, age, sex, disability status, or any other protected characteristic under state or federal law. We will not tolerate discrimination or harassment based on any protected characteristic and expect all team members to treat others with dignity and respect.