What are the responsibilities and job description for the Regional Service Manager position at Smart Care?
Join the industry leading Smart Care Solutions team as a Service Manager in the Siler City, NC, market. The Service Manager partners with the Director of Operations managing the business within a district to achieve sales and profitability budgets. This individual focuses on workforce management; reviews service delivery metrics, determines root causes of customer disputes, addresses operating expense inefficiencies, and supports Service Delivery Specialist development opportunities.
What You Will Do:
- Manage daily work force flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings
- Daily work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion
- Participate in new Service Delivery Specialists (SDS) on-boarding and implementing/executing a training plan
- Coach and empower Technicians to own their results and provides the tools and resources to achieve them
- Identifies the potential in an individual and aligns development activities to their abilities and talents
- Manage technician performance through coaching and direction under the direction of the Director
- Review district performance with Director monthly to identify needed improvements to achieve sales and profitability budgets
- Work with Parts Department on parts issues, shipping, and delivery.
- Actively builds strong relationships with key stakeholders in the customer's organization
- Proactively works to manage customer relationships to effectively solve issues and demonstrate value
What is in it For You:
- Utilize your managerial and leadership skills to support and lead a high-performing team
- Develop your skills in leading a workforce
- Become part of a field service support management team with advancement opportunities
- Competitive salary and benefits
- Access to best-in-class resources, and technology
- This position will be in Fishers, Indiana
Basic Qualifications:
Must meet one of the following:
- Associate degree and two years people management experience.
- A combination of Smart Care experience, people management or education experience equivalent to a Bachelor’s Degree (1.5 years’ experience = 1 year post-secondary education).