What are the responsibilities and job description for the Senior Cards Business Analyst - Hanover, CT (Onsite) position at Smart Caliber Technology?
Role Name: Cards Business Analyst
Location: Hanover, CT (Onsite)
Duration: 12 Months
JOB DESCRIPTION: 1 Product Strategy Roadmap Define and own the end to end product vision and roadmap for card issuance servicing and lifecycle management
Identify market trends competitive insights and customer needs to shape product decisions
Prioritize product backlog items based on value feasibility and stakeholder alignment 2 Requirements Delivery Convert business needs into clear user stories acceptance criteria and functional requirements
Partner closely with engineering teams to ensure timely delivery of features and enhancements
Lead backlog grooming sprint planning and release planning ceremonies
Validate that product features meet expected outcomes through UAT and release testing 3 Cards Domain Expertise Manage card lifecycle capabilities application onboarding credit debit processing rewards fraud checks disputes and chargebacks
Understand network rules Visa Mastercard AmEx authorization flows clearing settlement processes and compliance obligations
Collaborate with risk and compliance teams to ensure adherence to KYC AML PCIDSS Fair Lending and other regulatory requirements 4 Stakeholder Engagement Act as the primary point of contact for business leaders operations card networks processors and vendor partners
Translate technical constraints into business friendly communication and vice versa
Provide regular updates on product performance roadmap progress risks and dependencies 5 Data Performance Management Use data to monitor product KPIs approval rates spend activation attrition fraud patterns decline ratios etc
Identify areas for product optimization and drive continuous improvement
Support financial modeling forecasting and cost benefit analysis for new features 6 Customer Experience Ownership Ensure cardholder experience across digital channels app web IVR servicing is seamless and frictionless
Map customer journeys and identify experience gaps and improvement opportunities
Drive adoption and engagement of card products through targeted enhancements
Best Regards,
Vishal
Truth Lies in Heart