Ancillary Portal Claims Adjuster

Job Title: Ancillary Portal Claims Adjuster Department: Claims Administration

Pay Grade

Choose Pay Grade Overtime Eligibility: Choose Status Date: November, 2025

Job Summary

The Ancillary Portal Claims Adjuster plays a critical role in Claims. This is a full-time in-office position based in

Richardson, TX. The key function and purpose of this role is assisting contract holders with any needs and

adjudicating Ancillary claims.

Minimum Qualifications

Education High School Diploma or Equivalency required

Experience 1-2 years of Claims processing experience, minimum 1 years of hands-on automotive repair and diagnosis experience.

Licensure, Certification,

and/or Registration Current or previous ASE Certification preferred

Supervision Exercised ☒ Direct ☐ Indirect ☐ N/A

Typical Positions

Supervised N/A

Primary Job Functions

• Address customer inquiries and concerns promptly, ensuring a positive and supportive experience.
• Provide exceptional customer service by communicating clearly and professionally with customers,
  
  

agents, and dealers throughout the claims process.

• Review and verify claim information to ensure the customer’s complaint, diagnosis, and failed parts
  
  

are accurately documented and justify the approved repair.

• Confirm that all repair costs align with industry standards and company processes.
• Evaluate repair details to determine whether services are covered under the terms of the customer’s
  
  

service contract.

• Support team objectives by contributing to overall department goals and assisting colleagues as
  
  

needed.

• Process claims in full compliance with Smart AutoCare’s established policies, procedures, and
  
  

service standards.

Periodic Job Functions

• Participate in any projects, reports, documentation, tasks or objectives assigned
  
  

Skills & Competencies Required

• Parts and Labor Guide familiarity
• Intermediate knowledge of Windows-based computer programs
• Exceptional customer service and communication skills
• Ability to read, analyze and interpret general business correspondence or technical procedures
• Ability to solve practical problems and deal with a variety of concrete variables in situations where
  
  

only limited standardization exists

• Spanish fluency/bilingual preferred
  
  

Skill Requirements: (X = Required for job)

☐ Lift materials, supplies, etc. (up to 5 lbs.) ☒ Typing/keyboard

☐ Stand or walk ☒ Organize and prioritize information/tasks

☒ Utilize word processing software ☐ Utilize database software

☐ Utilize spreadsheet software ☐ Utilize other software – (describe)

☒ Operate office equipment fax, phone, etc. ☒ Operate a calculator

☒ Ability to communicate verbally ☒ Ability to prepare written communications

☐ Public speaking/group presentations ☒ Retrieve and compile information

☒ Verify data and information ☒ Maintain records/logs

☒ Reasoning and logic ☒ Analyze and interpret information

☒ Investigate, evaluate and recommend action ☒ Basic mathematical concepts (add, subtract, multiply, divide)

☐ Advanced mathematical concepts (fractions, decimals, rations, percentages, graphs) ☐ Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics)

☐ Leadership and supervisory ☐ Operate a motor vehicle

☐ Other (describe)

Physical Requirements: (X = Required for job)

☒ Sitting ☐ Carrying

☒ Standing ☐ Kneeling

☐ Walking ☐ Pushing/Pulling

☐ Lifting ☐ Bending/Stooping

☐ Climbing ☐ Reaching

☐ Crawling/Crouching ☐ Grasping

☐ Turning ☐ Repetitive Motions

☐ Color Recognition ☐ Depth Perception

☒ Reading ☒ Hearing

☐ Other (describe) ☐ Other (describe)

Hazards: (X = Required for job)

☐ Proximity to moving mechanical parts ☐ Electrical current

☐ Toxic or caustic chemicals ☐ Housekeeping and/