Ancillary Portal Claims Adjuster

Job Title: Ancillary Portal Claims Adjuster Department: Claims Administration

Pay Grade:

Choose Pay Grade Overtime Eligibility: Choose Status Date: November, 2025

Job Summary:

The Ancillary Portal Claims Adjuster plays a critical role in Claims. This is a full-time in-office position based in

Richardson, TX. The key function and purpose of this role is assisting contract holders with any needs and

adjudicating Ancillary claims.

Minimum Qualifications:

Education High School Diploma or Equivalency required

Experience 1-2 years of Claims processing experience, minimum 1 years of hands-on automotive repair and diagnosis experience.

Licensure, Certification,

and/or Registration Current or previous ASE Certification preferred

Supervision Exercised ☒ Direct ☐ Indirect ☐ N/A

Typical Positions

Supervised N/A

Primary Job Functions

· Address customer inquiries and concerns promptly, ensuring a positive and supportive experience.

· Provide exceptional customer service by communicating clearly and professionally with customers,

agents, and dealers throughout the claims process.

· Review and verify claim information to ensure the customer’s complaint, diagnosis, and failed parts

are accurately documented and justify the approved repair.

· Confirm that all repair costs align with industry standards and company processes.

· Evaluate repair details to determine whether services are covered under the terms of the customer’s

service contract.

· Support team objectives by contributing to overall department goals and assisting colleagues as

needed.

· Process claims in full compliance with Smart AutoCare’s established policies, procedures, and

service standards.

Periodic Job Functions

· Participate in any projects, reports, documentation, tasks or objectives assigned

Skills & Competencies Required

· Parts and Labor Guide familiarity

· Intermediate knowledge of Windows-based computer programs

· Exceptional customer service and communication skills

· Ability to read, analyze and interpret general business correspondence or technical procedures

· Ability to solve practical problems and deal with a variety of concrete variables in situations where

only limited standardization exists

· Spanish fluency/bilingual preferred

Skill Requirements: (X = Required for job)

☐ Lift materials, supplies, etc. (up to 5 lbs.) ☒ Typing/keyboard

☐ Stand or walk ☒ Organize and prioritize information/tasks

☒ Utilize word processing software ☐ Utilize database software

☐ Utilize spreadsheet software ☐ Utilize other software – (describe)

☒ Operate office equipment fax, phone, etc. ☒ Operate a calculator

☒ Ability to communicate verbally ☒ Ability to prepare written communications

☐ Public speaking/group presentations ☒ Retrieve and compile information

☒ Verify data and information ☒ Maintain records/logs

☒ Reasoning and logic ☒ Analyze and interpret information

☒ Investigate, evaluate and recommend action ☒ Basic mathematical concepts (add, subtract, multiply, divide)

☐ Advanced mathematical concepts (fractions, decimals, rations, percentages, graphs) ☐ Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics)

☐ Leadership and supervisory ☐ Operate a motor vehicle

☐ Other (describe)

Physical Requirements: (X = Required for job)

☒ Sitting ☐ Carrying

☒ Standing ☐ Kneeling

☐ Walking ☐ Pushing/Pulling

☐ Lifting ☐ Bending/Stooping

☐ Climbing ☐ Reaching

☐ Crawling/Crouching ☐ Grasping

☐ Turning ☐ Repetitive Motions

☐ Color Recognition ☐ Depth Perception

☒ Reading ☒ Hearing

☐ Other (describe) ☐ Other (describe)

Hazards: (X = Required for job)

☐ Proximity to moving mechanical parts ☐ Electrical current

☐ Toxic or caustic chemicals ☐ Housekeeping and/