What are the responsibilities and job description for the Entry Level Team Member position at SM Group Inc.?
Join a Team Focused on Growth and Customer Success
SM Group is seeking motivated individuals to join our team as Entry Level Team Members. In this full-time role, you'll engage directly with customers, provide information about telecommunications solutions, and help create positive customer experiences through professional service and support.
We provide comprehensive training and ongoing mentorship, making this an excellent opportunity for individuals looking to build valuable professional skills and advance their careers.
What You'll Do as an Entry Level Team Member
- Represent Verizon products and services through professional, engaging, and customer-focused interactions
- Educate customers on available plans, features, promotions, and service options to help them make informed decisions
- Identify customer needs and recommend solutions that align with their communication and connectivity goals
- Answer customer questions, address concerns, and provide accurate information regarding products and services
- Guide customers through account enrollment, activation, and onboarding processes
- Build and maintain strong customer relationships by delivering exceptional service and personalized support
- Maintain accurate records of customer interactions while participating in ongoing training, team meetings, and professional development programs
What We're Looking For in an Entry Level Team Member
- Strong communication and interpersonal skills with the ability to build rapport and establish trust
- Customer-focused mindset and a genuine passion for helping others
- Positive attitude, strong work ethic, and willingness to learn and grow professionally
- Professional, dependable, and self-motivated approach to daily responsibilities
- Ability to work effectively both independently and within a collaborative team environment
- Previous experience in customer service, retail, hospitality, sales, or other customer-facing roles is beneficial but not required
If you're ready to develop your skills and grow with a company that values hard work and professional development, we'd love to hear from you.
Pay: $52,000.00 - $62,000.00 per year
Work Location: In person
Salary : $52,000 - $62,000