Urgent Care Supervisor

Staff Supervision:

·         Selects, schedules, assigns and evaluates staff. Provides feedback on performance on an ongoing basis, as well as providing an annual written performance review.

·         Orients new staff and ensures that training and education needs are met.

·         Approves final weekly staffing schedule for assigned staff.

·         Mentors and coaches new and existing staff. 

·         Ensures scheduling of regular in-service education meetings for staff

·         Analyzes workflow of clinic and provides feedback/modifications as necessary

·         Coordinates with Human Resources to provide disciplinary action, as necessary. 

·         Prepares and leads routine department meetings. 

·         Mediates conflict between staff members.  Coordinates with COO and HR as necessary. 

·         Serves on committees and attends meetings related to urgent care clinical operations.

·         Ensures effective communication, productivity monitoring, workflow alignment, and adherence to clinic standards.

·         Ensures that registration, medical assistant, DME, and X-ray workflows are efficient, evidence based and consistently followed across the team.

·         Performs other duties as assigned.

Patient Focus:

·         Registration/intake, medical assistant/DME/bracing, or X-ray interactions.

·         Delays, gaps, or concerns in care coordination or communication.

·         Physician or APP concerns that may or may not require escalation.

·         Lead patient complaint investigations, follow up with patients and staff, identify root causes, and implement workflow or service improvement strategies.

 Project Work

·         Participates in and leads urgent care clinical operations projects related to patient experience, workflow improvement, care standardization, and care coordination initiatives.

·         Collaborates with leadership on quality improvement projects, ensuring timelines, documents and deliverables are met.

·         Assists with development, revision, and implementation of urgent care clinic policies, procedures and education materials.