Care Coordinator

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·        Manage all non-urgent calls from the dedicated voicemail system for patient care.

·        Answer and direct calls as necessary to appropriate department or Medical Assistant.

·        Assist the Medical Assistant team in facilitating questions for patients.

·        Enter orders as per protocol for the clinical team.

·        Return and document all calls that are received on the Care Coordination line.

·        Work with additional staff on the Care Coordination line to manage voicemails of the CC line, RX line, and to cover breaks and lunches.

·        Manage all prescriptions that are on the Prescription Refill line. Refill or send to primary Medical Assistant as indicated.

·        Provide feedback to Clinical Supervisor for process improvement.

·        Work with the Triage Team as necessary.

·        Strictly adheres to all HIPAA rules and regulations

·        Ability to work in a fast paced environment.

·        Other duties as assigned