Care Coordinator

·         Mange all non-urgent calls from the dedicated voicemail system for patient care.

·         Answer and direct calls as necessary to appropriate department or Medical Assistant.

·         Assist the Medical Assistant team in facilitating questions for patients.

·         Enter orders as per protocol for the clinical team.

·         Return and document all calls that are received on the Care Coordination line.

·         Work with additional staff on the Care Coordination line to manage voicemails of the CC line, RX line, and to cover breaks and lunches.

·         Manage all prescriptions that are on the Prescription Refill line. Refill or send to primary Medical Assistant as indicated.

·         Provide feedback to Clinical Supervisor for process improvement.

·         Work with the Triage Team as necessary.

·         Strictly adheres to all HIPAA rules and regulations

·         Ability to work in a fast paced environment.

·         Other duties as assigned