Scheduler

This position is a Floor Scheduler, responsible for scheduling return appointments as well as walk-in patients in a fast-paced Orthopedics and Sports Medicine office.  We are seeking a team-oriented applicant with attention to detail and a positive attitude:

• 1. We foster a welcoming, friendly and team-oriented culture.

• 1. Offering very competitive wages and an excellent benefits package, that includes medical, dental and vision insurance, paid time off and 401k to those that are eligible.

• 1. This is a full-time position, Monday through Friday.  No evenings or weekends.

• 1. Experience in the medical field is valued, though we are willing to train the right person.

The responsibilities of the position include and are not limited to:

• 1. Appropriately scheduling appointments for physicians, diagnostic studies, and ancillary services. 

• 1. Requesting language interpreters as needed.

• 1. Appropriately documenting patient insurance information in an electronic practice management system.

• 1. Obtain pertinent medical records from other physician offices and follow up to schedule.  

• 1. Communicate patient medical concerns to the appropriate party with use of an electronic health record.

• 1. Returns all calls to patients and follows up on voicemails appropriately by the end of each working day. 

• 1. Place outbound calls to schedule patient appointments from faxed referrals or records.

• 1. Complete tasks as sent by medical assistants, prior authorization staff, occupational medicine, and other departments.

• 1. Schedule medically urgent patient referrals from the Emergency Department or other sources.

• 1. Work with team to complete pending inbox tasks daily.

• 1. Routinely monitor physician and cast room schedules as assigned.

• 1. Update patient demographics as needed, including name, address, and phone number changes. Verify and/or add the patient's Primary Care Physician into a practice management system.

• 1. Review the patient chart to ensure that all necessary information is present, as well as adding any missing information. (Employer, middle initial, Guarantor demographics, Insurance card.)

• 1. Reschedule appointments as needed per clinic needs.

• Job Requirement

• 1. All candidates must work well as part of a team and have excellent customer service skills. 

• 1. This position requires flexibility and multitasking. 

• 1. Prior experience in the medical field is valued, but we will train the right applicant.

This position will cover the multiple scheduling needs of the Slocum physicians and their patients:

1.  
   1. Schedule patient appointments with physicians, diagnostic services, and ancillary services
   2. Other duties as assigned