Scheduler

The responsibilities of the position include and are not limited to:

• Appropriately scheduling appointments for physicians, diagnostic studies, and ancillary services.
• Requesting language interpreters as needed.
• Appropriately documenting patient insurance information in an electronic practice management system.
• Obtain pertinent medical records from other physician offices and follow up to schedule.
• Communicate patient medical concerns to the appropriate party with use of an electronic health record.
• Returns all calls to patients and follows up on voicemails appropriately by the end of each working day.
• Place outbound calls to schedule patient appointments from faxed referrals or records.
• Complete tasks as sent by medical assistants, prior authorization staff, occupational medicine, and other departments.
• Schedule medically urgent patient referrals from the Emergency Department or other sources.
• Work with team to complete pending inbox tasks daily.
• Routinely monitor physician and cast room schedules as assigned.
• Update patient demographics as needed, including name, address, and phone number changes. Verify and/or add the patient's Primary Care Physician into a practice management system.
• Review the patient chart to ensure that all necessary information is present, as well as adding any missing information. (Employer, middle initial, Guarantor demographics, Insurance card.)
• Reschedule appointments as needed per clinic needs.

• All candidates must work well as part of a team and have excellent customer service skills.
• This position requires flexibility and multitasking.
• Prior experience in the medical field is valued, but we will train the right applicant.

This position is a Floor Scheduler, responsible for scheduling return appointments as well as walk-in patients in a fast-paced Orthopedics and Sports Medicine office. We are seeking a team-oriented applicant with attention to detail and a positive attitude:

• We foster a welcoming, friendly and team-oriented culture.
• Offering very competitive wages and an excellent benefits package, that includes medical, dental and vision insurance, paid time off and 401k to those that are eligible.
• This is a full-time position, Monday through Friday. No evenings or weekends.
• Experience in the medical field is valued, though we are willing to train the right person.