Hardware Sales And Stocking Associate

As a Hardware Sales and Stocking Associate, your primary responsibility is identifying and greeting customers to provide prompt, friendly and courteous service. You will have responsibility for stocking the hardware store, ensuring product is clean and well merchandised. You will grow your product and inventory knowledge to help direct customers to product in store and assist customers with general project needs promoting high levels of customer satisfaction, including assisting customers at point of sale in the store and greenhouse.

Responsibilities include:

• Acknowledging customers and inquiring about customer’s project or problem and providing a solution.
• Cashiering and selling by accurately completing sales and returns in point-of-sale system.
• Assist customers by assembling orders and assisting with bagging and carrying out merchandise.
• Sharing information about sale and promotional items with customers.
• Directing customers to proper pick up area in the yard.
• Communicating professionally in person and by phone.
• Stocking and inventorying merchandise, as directed and ensuring store appears organized and clean at all times.
• Assisting with in-store signage of merchandise, such as price tagging.
• Cleaning merchandise and store areas such as vacuuming, mopping, sweeping and waxing floors
• Assisting with grounds maintenance, with the exception of power equipment use as noted below
• Watching for theft.
• Adhering to store policies, procedures, and promotions.
Additional responsibilities as assigned, including making keys, mixing paint, etc.

Required skills

• Willingness to approach customers and offer assistance to solve customer’s project problems and direct customers to product in the store
• Willingness to assist other team members with stocking, cleaning, merchandising activities
• Exceptional customer service skills
• Excellent listening and oral communication skills

This position requires standing and walking throughout the day and includes occasional heavy lifting (often 100 lbs) with intermittent outdoor activities. May occasionally load merchandise into customer vehicles.

Our operations are open 6 or 7 days per week, depending upon location. Schedule may require weekend and evening hours.

Success factors include:

• Overall sales activity
• Average transaction size (sales dollars divided by total transactions)
• Gross margin on sales
• Number of transactions completed error-free
• Customer satisfaction feedback
• Safe performance of job responsibilities