Onsite R&D IT Deskside Support - West Conshohocken , PA

Introduction

At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Job Summary

Provide onsite IT support for R&D users in a biotech environment. Act as the primary IT representative for the site, supporting desktops, applications, cloud-based virtual machines, collaboration tools, conference rooms, and user lifecycle activities in a regulated setting.

Key Responsibilities

• Onsite & End-User Support
• Provide hands-on onsite IT support for 100 users.
• Act as the primary IT point of contact and representative for the site.
• Handle escalated service desk tickets.
• Perform onboarding and offboarding of employees.
• Support printers and peripheral devices.
• Perform uninstall/reinstall and installation of approved software applications.
• Provide general application support for end users.
• Scientific & R&D Application Support
• Support R&D modeling and statistical tools, including JMP Clinical.
• Provide application support for cloud-based R&D environments.
• Support R&D users accessing modeling tools via virtual machines.
• No lab systems support required.
• Cloud & Virtual Machine Support
• Support AWS and Azure virtual machines used by scientific teams.
• Assist with troubleshooting, access, and performance issues related to VMs.
• Collaboration & Conference Room Support
• Provide conference room and hybrid meeting support.
• Troubleshoot audio/video equipment, displays, and Teams Rooms.
• Documentation & Process Support
• Create and maintain IT documentation, runbooks, and support guides.
• Follow established processes and contribute to continuous improvement.
  

Ideal Candidate

• Experience providing onsite IT support in a professional environment.
• Strong interest in the R&D biotech industry.
• Previous experience supporting scientific or modeling tools preferred.
• Hands-on support for Windows desktops, laptops, printers, and peripheral devices.
• Experience supporting Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Experience with cloud platforms (AWS and/or Azure).
• Experience using an IT ticketing/ITSM system (e.g., ServiceNow, FreshService, Jira) to log, track, escalate, and resolve incidents and requests.
• Comfortable supporting a high-volume user base onsite.
• Strong documentation skills, including creating runbooks, support guides, and knowledge articles.
• Excellent customer service and communication skills.
• Organized, proactive, and able to work independently.
  
  

Benefits

• 401k match
• Comprehensive group health, dental, vision benefits
• Life insurance/LTD
• Discretionary PTO
• Salary: $65,000-$75,000
  
  

Slipstream IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.