Entry-Level IT Support Specialist/onsite King of Prussia PA

Are you looking to jumpstart your IT career with a company that values hands-on learning and technical growth? Our client, a large company based in King of Prussia PA, is seeking an Entry-Level Support Analyst to join their on-site support team. This is a full-time position working with Windows environments, Office 365, and ticketing systems, with a heavy focus on hardware troubleshooting and end-user support.

This is a great opportunity for someone eager to grow their IT career in a collaborative, team-first environment.

Required Skills & Experience

• 1 year of experience in IT support (internship or help desk experience acceptable)
• Strong troubleshooting skills with Windows 10/11 and Windows Server environments
• Experience with Microsoft 365 administration (password resets, mailbox management, Teams, SharePoint)
• Familiarity with hardware setup, imaging, and repair (laptops, desktops, printers, peripherals)
• Experience working with a ticketing system (ServiceNow, Jira, Zendesk, etc.)
• Excellent communication and customer service skills
  
  

Desired Skills & Experience

• Basic knowledge of Active Directory (user creation, group management)
• Exposure to networking fundamentals (TCP/IP, DNS, DHCP)
• A or other entry-level certifications (CompTIA, Microsoft, etc.)
• Experience supporting remote or hybrid employees
  
  

What You Will Be Doing

Tech Breakdown

• 90% Windows / Office 365
• 10% Network & Peripheral Support
  
  

Daily Responsibilities

• 90% Hands-On Support (hardware, software, ticket triage)
• 10% Team Collaboration / Documentation
  
  

The Offer

You Will Receive The Following Benefits

• Medical, Dental, and Vision Insurance
• Vacation Time
  
  

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Posted By: Shawna Dunleavy