IT / Educator Support Specialist

Job description:

About the job

The Education Support Specialist is a detail-oriented, tech-savvy professional responsible for supporting educational operations through data management, LMS administration, and customer service. This role plays a key part in ensuring educational materials, reporting processes, and learner support functions run smoothly and accurately.

We're looking for someone who

● Has strong reading, writing, and arithmetic skills

● Is computer literate and comfortable learning new customer service software applications

● Communicates professionally in both verbal and written formats

● Understands or is willing to learn Learning Management Systems (LMS)

● Is proficient in Microsoft Word and Excel, including managing large documents and basic

Excel formulas

● Demonstrates strong time management, organization, and attention to detail

● Maintains a positive attitude and can communicate effectively while remaining professional and firm when needed

● Has previous experience in customer service or data entry roles (preferred)

● Holds a college degree (preferred)

● Is bilingual in Spanish (preferred)

What you'll do

● Report education hours to IRS and CTEC systems

● Track rejected education hours and follow up with clients to resolve issues

● Create and manage course codes

● Create and update LMS course information and course shells

● Upload course materials, e-books, and questions into the LMS question bank

● Connect and quality check course materials and learning content

● Support the education team with maintaining organized and accurate learning paths

● Respond to client inquiries regarding education hours and troubleshoot course-related

issues

● Assist the call center with support calls and live chats as needed

● Monitor and respond to the education support email inbox

● Coordinate with web and marketing teams to ensure quality uploads and course

functionality

● Recommend process improvements based on customer trends and support feedback

● Follow up on customer inquiries to ensure timely issue resolution