What are the responsibilities and job description for the IT / Educator Support Specialist position at SlingShot Connections?
Job description:
About the job
The Education Support Specialist is a detail-oriented, tech-savvy professional responsible for supporting educational operations through data management, LMS administration, and customer service. This role plays a key part in ensuring educational materials, reporting processes, and learner support functions run smoothly and accurately.
We're looking for someone who
● Has strong reading, writing, and arithmetic skills
● Is computer literate and comfortable learning new customer service software applications
● Communicates professionally in both verbal and written formats
● Understands or is willing to learn Learning Management Systems (LMS)
● Is proficient in Microsoft Word and Excel, including managing large documents and basic
Excel formulas
● Demonstrates strong time management, organization, and attention to detail
● Maintains a positive attitude and can communicate effectively while remaining professional and firm when needed
● Has previous experience in customer service or data entry roles (preferred)
● Holds a college degree (preferred)
● Is bilingual in Spanish (preferred)
What you'll do
● Report education hours to IRS and CTEC systems
● Track rejected education hours and follow up with clients to resolve issues
● Create and manage course codes
● Create and update LMS course information and course shells
● Upload course materials, e-books, and questions into the LMS question bank
● Connect and quality check course materials and learning content
● Support the education team with maintaining organized and accurate learning paths
● Respond to client inquiries regarding education hours and troubleshoot course-related
issues
● Assist the call center with support calls and live chats as needed
● Monitor and respond to the education support email inbox
● Coordinate with web and marketing teams to ensure quality uploads and course
functionality
● Recommend process improvements based on customer trends and support feedback
● Follow up on customer inquiries to ensure timely issue resolution
Salary : $22 - $30