What are the responsibilities and job description for the Mid-Level IT Support with Child Welfare position at Sligo Software Solutions?
Greetings from Sligo Software Solutions, Inc. !!This is Abhijith from SLIGO. We have an urgent requirement for Mid-Level IT Support with Child Welfare position with our client. Title : Mid-Level IT Support with Child WelfareLocation : Valhalla, New YorkDuration : 24 MonthsClient : NY State - Office of Children & Family Services (OCFS)Job ID: SLG - 19 - 11381Respond by: 11/21/25 5:00 PM Greetings from Sligo Software Solutions, Inc. !!SLIGO is a Software Development & IT Consulting company. We have around 100 IT associates working with our esteemed clients across several domains such as IT, Banking, Healthcare, and Government. We have an urgent requirement for Mid-Level IT Support with Child Welfare position with our client. Role: Mid-Level IT Support with Child WelfareLocation: Valhalla, New YorkDuration: 24 MonthsJob ID: SLG - 19 - 11381Client: NY State - Office of Children & Family Services (OCFS)Description Provide support for child welfare applications and initiatives.Duties Provide CONNECTIONS user support via in-person, email and telephoneProvide direct, on-site instruction to individual users and small groupsProvide instruction on newly released functionalityDeliver presentations to line staffMonitor compliance with data entry requirementsReview training materialsProvide technical assistance with data warehouse Mandatory Requirements Experience (6 Years)Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.Requirements This is an 100% Onsite.44 months of experience providing IT support in a Child Welfare environment. Child welfare is defined as child protective, foster care / permanency or preventive services. 44 months of experience providing implementation support services for new application builds in a child welfare environment. Child welfare is defined as child protective, foster care / permanency or preventive services. 44 months of experience providing on-site user support for a large scale (15k users) distributed child welfare application. Child welfare is defined as child protective, foster care / permanency or preventive services. 44 months of experience working on a large scale (15k users) roll out starting with a needs assessment, moving to production rollout and ending with ongoing support.Bachelor’s DegreeRésuméCopy of Candidate Identification (i.e., Driver’s License/Green Card/Visa and Passport if applicable)Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.)
Salary : $43,800 - $60,000