What are the responsibilities and job description for the Host position at Sliders Restaurant Group?
Duties & Responsibilities:
- Welcome and greet guests enthusiastically with a warm friendly smile in accordance with the script provided by Management. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
- Comply with standard grooming and dress code policies expressed in the Employee Handbook.
- Develop personal relationships with guests and ensure that they have a positive and memorable experience.
- Polish and prepare silverware used in service.
- Check tables for clean and proper set up before seating guest.
- Conform to acceptable attendance and punctuality standards as expressed in the Employee Handbook.
- Report all unsatisfactory customer experiences to restaurant manager.
- Inform guests of specials and menu changes.
- Learn the menu and all of its items so that you can make recommendations you genuinely feel your guests will enjoy.
- Answer questions about our food, beverages and other restaurant functions and services. Let your guests know about future events and promotions and encourage them to attend.
- Perform side work at the start and end of each shift as required by service station assignment.
- Maintain clean service areas.
- Be ready and willing to assist fellow servers as situations arise.
- Thank guests for their visit and invite them to return.
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
Qualifications:
- Must be of at least 16 years of age.
- Ability to learn Point of Sale system and basic guest service standards.
- Must have a basic knowledge of dining room and service procedures and functions.
- Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
- Be able to work in a standing position for long periods of time (up to 5 hours).
- Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.