Inside Sales Associate

Position Summary:

Slick Blinds is seeking a highly motivated and experienced Inside Sales Associate / Customer Service Representative to join our Houston, TX team. You will manage inbound sales calls, lead qualification, customer communications from inquiry to order, warranty support, and assist with walk-in customers and administrative office duties. This is a customer-facing, multi-functional role ideal for a self-starter who thrives in a dynamic environment.

Key Responsibilities:

Inbound Sales & Lead Management

· Handle incoming calls, emails, website inquiries, and referrals.

· Qualify and nurture leads using predefined criteria (location, product interest, budget).

· Schedule in-home design consultations and assign to field sales team.

· Provide product info, pricing guidance, and address sales-related inquiries.

· Enter and maintain accurate CRM records (Bitrix24 or equivalent).

Customer Communication & Order Management

· Act as the single point of contact from initial inquiry through order completion.

· Update clients on quotes, selections, approvals, and order timelines.

· Coordinate between customers, sales reps, vendors, and operations.

· Follow up on proposals and document order approvals in the CRM.

Post-Sales & Warranty Support

· Assist with post-installation service issues, warranty claims, and support tickets.

· Work closely with operations to resolve customer complaints quickly.

· Ensure high customer satisfaction throughout the post-sale process.

Front Desk & Walk-In Support

· Welcome and assist walk-in clients with professionalism and product knowledge.

· Answer product and scheduling inquiries from office visitors.

· Maintain the showroom and reception area in an organized, client-friendly condition.

Office Administrative Support

· Assist with general office duties such as filing, document prep, and inventory coordination.

· Support other departments with data entry, report creation, and basic logistics tasks.

· Help with office maintenance, shipments, and coordination of service providers.

Required Qualifications:

· 5–7 years experience in inside sales, customer service, or related roles.

· Hands-on experience with CRM software such as Bitrix24, Zoho, Salesforce, or similar.

· Excellent verbal and written communication; professional phone/email etiquette.

· Detail-oriented, highly organized, and capable of managing multiple tasks simultaneously.

· Proficiency in Microsoft Office or Google Workspace tools.

· Strong interpersonal skills with a client-first attitude.

Preferred Experience:

· Background in home improvement, window treatments, or interior design-related industries.

· Experience in showroom or design sales support.

· Familiarity with order processing and installation coordination workflows.

Key Traits We’re Looking For:

· Customer-focused and empathetic.

· Proactive communicator and confident problem-solver.

· Detail-driven and committed to excellence.

· Team player with a hands-on approach to service and admin support.

· Capable of handling fast-paced environments with professionalism.

Pay: $47,320.33 - $56,987.92 per year

Work Location: In person

Salary : $47,320 - $56,988