Hotel Front Desk Clerk

Job Summary
Join our dynamic hospitality team as a Franchise Hotel Front Desk Clerk, where you will be the welcoming face and first point of contact for our guests. This energetic role involves providing exceptional guest services, managing reservations, handling inquiries, and ensuring a smooth check-in and check-out process. Your enthusiasm and professionalism will help create memorable experiences for our guests, fostering loyalty and positive reviews. Whether working during the day or night, your proactive approach will keep operations running seamlessly and guests feeling valued at every interaction.

Duties

• Greet guests warmly upon arrival, offering a friendly and professional first impression.
• Manage guest check-in and check-out procedures efficiently using hotel management software.
• Handle reservations, cancellations, modifications, and special requests with precision and care.
• Provide accurate information about hotel amenities, local attractions, dining options, and transportation services.
• Answer multiple phone lines promptly using multi-line phone systems while maintaining excellent phone etiquette.
• Address guest inquiries and resolve issues promptly to ensure maximum satisfaction.
• Maintain detailed records of guest stays, payments, and requests to support smooth operations.
• Assist with night audit procedures when working overnight shifts to reconcile daily financial transactions.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready and facilities are well-maintained.
• Uphold hospitality standards by demonstrating excellent customer service skills and fostering positive guest relations.

Requirements

• Proven experience in hotel management or hospitality management roles, especially front desk or guest services positions.
• Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively.
• Strong customer service skills with a friendly demeanor and professional appearance.
• Excellent communication skills, including phone etiquette and clear verbal interaction.
• Experience operating multi-line phone systems in a fast-paced environment.
• Knowledge of hotel management software or property management systems (PMS).
• Ability to handle night audit responsibilities confidently if applying for overnight shifts.
• Previous hotel experience is preferred but not mandatory; a passion for hospitality is essential.
• Ability to work flexible hours including evenings, weekends, and holidays as needed. Join us in delivering outstanding hospitality experiences! We’re dedicated to creating a welcoming environment where your skills can shine—helping guests feel at home while advancing your career in the vibrant world of hotel management!

Job Type: Full-time

Pay: $9.00 - $10.00 per hour

Expected hours: 32 – 40 per week

Application Question(s):

• Handle high occupany customer service

Experience:

• Problem-solving: 1 year (Required)
• hotel: 1 year (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Wilson, NC 27896 (Required)

Work Location: In person

Salary : $9 - $10