What are the responsibilities and job description for the Hotel Front Desk Clerk - 1st & 2nd Shifts position at Holiday Inn Express Rocky Mount - Sports Center?
About the Role
Are you a friendly, dependable, and multi-talented professional who enjoys meeting new people and delivering great service? We are looking for a Part-Time Front Desk Agent to serve as the face of our hotel and deliver a top-notch experience to our guests!
As a Front Desk Agent, you will welcome guests, manage check-ins and check-outs, handle phone inquiries, and ensure guest satisfaction throughout their stay. This flexible part-time role spans both first and second shifts, making it a great fit for someone seeking varied morning and evening hours.
Key Responsibilities
- Guest Arrival & Departure: Welcome guests with a warm smile, check them in/out efficiently, and handle reservations in the HotelKey PMS.
- Customer Service: Answer phone calls, respond promptly to guest inquiries, resolve minor complaints, and provide recommendations for local dining, attractions, and sports events.
- Financial Handling: Accurately process credit card transactions, post charges, and balance the cash drawer/shift report at the end of each shift.
- Lobby & Front Desk Maintenance: Keep the lobby and front desk area clean, tidy, and welcoming.
- Team Communication: Coordinate with housekeeping and maintenance teams to ensure rooms are ready and guest requests are fulfilled promptly.
Qualifications & Requirements
- Friendly, professional demeanor with excellent verbal and written communication skills.
- Strong computer skills and ability to learn hotel reservation software quickly (prior experience with HotelKey is a plus!).
- Flexible availability: Must be able to work both 1st and 2nd shifts, including weekends and holidays as needed.
- Strong problem-solving ability and attention to detail.
- High school diploma or equivalent required.
- Previous hospitality, retail, or front-of-house customer service experience preferred, but we are happy to train the right candidate!
Shift Details & Schedule
- Position Type: Part-time (typically 16–24 hours/week).
- 1st Shift Hours: Typically 7:00 AM – 3:00 PM
- 2nd Shift Hours: Typically 3:00 PM – 11:00 PM
- Weekend Availability: Required on a rotating or regular schedule.
Pay: $12.00 - $14.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $12 - $14