What are the responsibilities and job description for the Hotel Front Desk Clerk position at Sleep Inn?
Job Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. This role is essential in providing exceptional customer service and ensuring a positive experience for our guests. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various tasks efficiently. As the first point of contact for guests, you will play a crucial role in creating a welcoming atmosphere.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Check guests in and out efficiently while ensuring all necessary information is collected.
- Manage reservations and respond to inquiries regarding room availability and rates.
- Handle guest requests and complaints promptly and professionally.
- Process payments accurately and maintain financial records.
- Conduct night audits as required, ensuring all transactions are balanced.
- Maintain the front desk area, keeping it organized and presentable.
- Provide information about local attractions, services, and hotel amenities.
- Assist with administrative tasks as needed, including answering phones and responding to emails.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Experience
- Previous experience in hospitality management or related fields is preferred.
- Strong customer service skills with a focus on guest relations.
- Familiarity with front desk operations in a hotel environment is an advantage.
- Proficiency in phone etiquette and effective communication skills.
- Bilingual or multilingual abilities are highly desirable to enhance guest interactions.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
The successful candidate will need to be available 3:00 p.m. to 11 p.m.
Hotel experience not necessary but preferred. Will train the right candidate. Customer Service experience is highly preferred. Preferential consideration given to candidates with Choice Advantage training.
Please submit resume to apply.
Join our team as a Hotel Front Desk Clerk where your contributions will help create memorable experiences for our guests!
Job Type: Part-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $16