What are the responsibilities and job description for the Hotel Front Desk Clerk position at Sleep Inn & Suites?
Work Hours
Mon - Fri, 2pm - 10pm
Guest Check-In and Check-Out
- Welcoming guests with a warm, professional greeting upon arrival.
- Verifying identities and reservations using the hotel's property management software.
- Issuing room keys and explaining hotel amenities, hours, and Wi-Fi access.
- Processing check-outs by reviewing bills, settling charges, and providing final receipts.
Reservation and Administrative Management
- Handling bookings via phone, email, walk-ins, or online channels.
- Managing room assignments based on guest preferences, status, and availability.
- Balancing cash drawers and processing secure credit card payments.
- Updating records regarding room status, cancellations, and modifications.
Customer Service and Communication
- Answering inquiries about the hotel, local restaurants, and attractions.
- Resolving complaints calmly and effectively, such as addressing billing errors or maintenance issues.
- Coordinating with housekeeping to report ready rooms, check-outs, and special requests.
- Relaying maintenance issues or safety concerns to the appropriate internal teams.
Pay: $13.00 - $15.00 per hour
Work Location: In person
Benefits:
Employee Discounts, Professional DevelopmentSalary : $13 - $15