What are the responsibilities and job description for the Front Desk Manager position at Sleep Inn & Suites?
Job Summary
We are seeking an energetic and detail-oriented Front Desk Manager to lead our guest services team and ensure a seamless experience for all visitors. In this pivotal role, you will oversee daily front desk operations, manage guest relations, and coordinate with various departments to uphold the highest standards of hospitality. Your leadership will create a welcoming environment that promotes guest satisfaction, operational efficiency, and a positive team atmosphere. This paid position offers an exciting opportunity to showcase your hospitality management skills and make a lasting impact on our guests’ experience.
Duties
- Supervise front desk staff to deliver exceptional guest service, ensuring prompt and courteous assistance at all times
- Manage check-in and check-out procedures efficiently using property management systems (PMS) such as Choice Advantage
- Handle multi-line phone systems with professionalism, providing accurate information and resolving inquiries swiftly
- Coordinate reservations using hospitality reservation systems, ensuring accuracy and special requests are accommodated
- Oversee guest relations by addressing concerns, resolving issues promptly, and enhancing overall guest satisfaction
- Enforce hotel policies including emergency procedures, safety protocols, and customer service standards
- Conduct night audits to reconcile daily transactions, ensuring financial accuracy and reporting compliance
- Maintain clear communication with housekeeping, maintenance, and security teams to ensure smooth operations
- Utilize multilingual skills to assist diverse guests, fostering an inclusive atmosphere for international visitors
Qualifications
- Proven experience in hospitality management or hotel front desk operations with a strong understanding of hotel management practices
- Proficiency in property management systems (PMS)
- Excellent customer service skills with a focus on problem-solving and client communication
- Bilingual or multilingual abilities are highly desirable to serve a diverse clientele effectively
- Knowledge of hotel emergency procedures and guest safety protocols is essential
- Strong phone etiquette and experience managing multi-line phone systems in a fast-paced environment
- Previous hotel experience needed, especially in roles involving guest services or night audit functions
- Ability to lead a team with enthusiasm, organization, and clear communication skills
Join us as a Front Desk Manager where your energy fuels memorable guest experiences! We value proactive leaders who thrive in dynamic environments and are passionate about delivering top-tier hospitality. This is your chance to elevate your career while creating welcoming spaces that guests love.
Pay: From $15.00 per hour
Expected hours: 40.0 per week
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $15