Front Desk Associate And Housekeeper

Job Overview

Join our dynamic hospitality team as a Front Desk Associate and Housekeeper, where your energy and dedication will create memorable guest experiences! In this multifaceted role, you will be the welcoming face of our property, managing guest check-ins and check-outs, providing exceptional customer service, and maintaining a pristine environment through housekeeping duties. Your proactive approach and hospitality expertise will ensure our guests feel valued from the moment they arrive until their departure. This paid position offers an exciting opportunity to develop your skills in hotel management while delivering top-tier guest relations in a lively, fast-paced setting.

Responsibilities

• Greet guests warmly upon arrival, efficiently handling check-in and check-out procedures using property management systems (PMS) such as OPERA or similar platforms
• Manage reservations and guest inquiries via multi-line phone systems, ensuring clear communication and excellent phone etiquette
• Provide outstanding customer service by addressing guest needs, resolving issues promptly, and enhancing overall guest satisfaction
• Maintain cleanliness and organization of guest rooms and public areas in accordance with hotel standards, ensuring a welcoming environment for all visitors
• Assist with hotel emergency procedures, including safety protocols and incident reporting to guarantee guest safety at all times
• Coordinate with housekeeping staff to ensure timely room turnover and adherence to cleanliness standards
• Support front desk operations during peak hours or night shifts, including night audit responsibilities when necessary

Skills

• Proven experience in hospitality management or hotel operations, with familiarity in property management systems (PMS) such as OPERA preferred
• Exceptional customer service skills combined with problem-solving abilities to handle guest concerns effectively
• Multilingual or bilingual capabilities to communicate comfortably with diverse clientele are highly desirable
• Strong knowledge of front desk functions, including reservation management, guest relations, and multi-line phone communication
• Ability to follow hotel emergency procedures confidently while maintaining professionalism under pressure
• Previous resort or hotel experience enhances understanding of hospitality standards and guest expectations
• Excellent phone etiquette, communication skills, and a friendly demeanor that fosters positive client interactions

This role is perfect for energetic individuals passionate about hospitality who thrive in lively environments. We are committed to supporting your growth while ensuring every guest receives the highest level of service. Join us to be part of a vibrant team dedicated to creating memorable stays!

Pay: From $14.00 per hour

Benefits:

• Employee discount

Work Location: In person

Benefits:

Salary : $14