What are the responsibilities and job description for the Front Desk Associate position at Sleep Inn & Suites - Huntsville, Al?
Full-Time Front Desk Associate
- Facilitates the overall operation of the front desk while delivering a welcoming and problem-free stay
- Acts as a Customer Service Representative.
- Demonstrate a high level of customer service at all times
- Ensure the pleasant and accurate experience for Guests, from booking reservations, both check in/out, and all necessary processing of charges and payments
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Ensure that Management and other shifts are kept fully aware of any relevant feedback from guests and, or, other departments
- Handle cash and credit card transactions accurately and securely.
- Be familiar with all events, functions and groups as well as the hotel brand, product and surrounding area.
- Work closely with Housekeeping to ensure room statuses are up to date.
- Coordinate requests for maintenance and repairs.
- Attend appropriate training courses and meetings, when required
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
JOB REQUIREMENTS:-
. Flexibility in schedule. weekends and holidays required.
- The ability to stand for an 8-hour shift.
- Minimum of 3 years experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
Job Type: Full-time
Benefits:
Employee Discounts, Professional Development