What are the responsibilities and job description for the Front Desk Receptionist position at Sleep Inn & Suites, Fond du Lac?
Overview
We are seeking a dynamic and friendly Front Desk Receptionist to be the welcoming face of our organization. This vital role involves managing front desk operations, providing exceptional customer service, and supporting administrative functions to ensure smooth daily activities. The ideal candidate will be energetic, highly organized, and possess excellent communication skills, ready to create a positive first impression for visitors and clients alike. This paid position offers an exciting opportunity to develop your office management skills while contributing to a professional and supportive environment.
Duties
- Greeted guests with a friendly, professional attitude and delivered excellent customer service throughout their stay.
- Checked guests in and out efficiently using the hotel's property management system (PMS).
- Processed reservations, cancellations, room assignments, and payment transactions accurately.
- Answered multi-line phone calls, responded to guest inquiries, and assisted with booking reservations.
- Handled cash, credit card transactions, and balanced cash drawer at the end of each shift.
- Resolved guest concerns and complaints promptly while maintaining a positive guest experience.
- Coordinated with housekeeping and maintenance to ensure rooms were clean, ready, and guest requests were fulfilled.
- Maintained accurate guest records and ensured compliance with hotel policies and security procedures.
- Provided information about hotel amenities, local attractions, restaurants, and directions.
- Kept the front desk, lobby, and common areas clean, organized, and welcoming.
- Assisted with wake-up calls, lost and found, and other guest service requests.
- Worked flexible shifts, including evenings, weekends, and holidays, in a fast-paced hospitality environment.
Skills
- customer Service
- Guest Relations
- Front Desk Operations
- Property Management Systems (PMS)
- Time Management
- Housekeeping Coordination
- Upselling Hotel Services
- Complaint Resolution
- Professionalism
Join us as a Front Desk Receptionist where your enthusiasm and organizational talent will help create a welcoming atmosphere while supporting our team’s success. We value your contributions and are committed to fostering a positive work environment that encourages growth and excellence.
Pay: $13.00 - $17.00 per hour
Work Location: In person
Salary : $13 - $17