What are the responsibilities and job description for the Night Audit position at Sleep Inn of Liberty, MO?
Sleep Inn
1840 N Church Road
Cameron, MO 64429
1840 N Church Road
Cameron, MO 64429
Night Audit - Duties
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accurate information is obtained and recorded
- Answer phone calls and respond to guest inquiries promptly and courteously
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and resolve issues to ensure guest satisfaction
- Process payments and maintain accurate records of guest transactions
- Assist with reservations and room assignments as needed
- Collaborate with other hotel departments to ensure smooth operations
Requirements
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and computer software for reservations and guest management
- Strong interpersonal skills with the ability to build rapport with guests
- Ability to multitask and prioritize tasks in a fast-paced environment
- Bilingual or multilingual skills are a plus
- Knowledge of hotel operations and front desk procedures is desirable