What are the responsibilities and job description for the Help Desk position at Skywalk Global?
2 years Help Desk / System Administration / Call Center experience highly desired.
Incident & Ticket Management experience with ticketing/call-tracking tools, preferably ServiceNow.
Network Monitoring & Troubleshooting monitor network issues/outages using tools such as SolarWinds/SquaredUp, perform Level 1 diagnosis, and escalate.
End-User Support & Escalation troubleshoot user issues, prioritize incidents, create tickets, and escalate to Tier 2 engineers/vendors when needed.
Excellent Communication & Customer Service strong written/verbal communication, phone etiquette, ability to support users with different IT skill levels, and work independently during after-hours/weekends.
Hourly Wage Estimation for Help Desk in Harrisburg, PA
$25.00 to $30.00
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