Guest Service/Homeowner Relations

Overview

Love Vacation Rentals?

SkyRun Park City, a fast-growing leader in the vacation rental industry is looking for an experienced leader to help us move into our next phase. We are looking for an experienced manager-level candidate to work with our existing team and help us accelerate our growth plan. We currently manage 115 homes and condos in Park City and Deer Valley.

We offer a very competitive salary, profit sharing, heath benefit redemption, and a path to equity. The ideal candidate would be tech-savvy, excellent in understanding data, and software platforms.

Other valuable skills include: marketing, revenue management, website maintenance, maintaining our highest in the industry review level, listing site maintenance, OTA management, overall knowledge of the vacation rental industry.

Skyrun Vacation Rentals has 45 locations around the US and is recognized as one of the top 50 property managers in the world. This is a terrific opportunity to express your skills, and grow with our location or possibly in one of our other partner locations.

Must have a clean US drivers record and license.

Covid 19 proof of vaccination is required.

Must be able to pass a background check.

Job Type: Full-time

Benefits:

• Employee assistance program
• Paid time off

Ability to Commute:

• Park City, UT 84060 (Required)

Ability to Relocate:

• Park City, UT 84060: Relocate before starting work (Required)

Responsibilities

• Act as the main liaison between homeowners, guests, and property management teams to address inquiries, resolve issues, and provide outstanding service.
• Utilize property management software to update records, process payments, track maintenance requests, and generate reports.
• Coordinate property maintenance activities by liaising with facilities management teams and ensuring timely resolution of repair requests.
• Manage conflict situations with professionalism using conflict management techniques to de-escalate issues while maintaining positive relationships.
• Support team management efforts by assisting with training new staff on property management tools, customer service protocols, and administrative procedures.
• Maintain accurate data entry, filing systems, and documentation to ensure compliance with legal standards and internal policies.
• Engage in upselling opportunities by promoting additional services or lease renewals that benefit both residents and the property portfolio.

Qualifications

• Proven experience in property management or real estate administrative roles.
• Familiarity with property management software such as Yardi, OneSite, or similar platforms; experience with CMMS (Computerized Maintenance Management System) is a plus.
• Knowledge of landlord-tenant law, Fair Housing regulations, Section 8 housing programs, LIHTC compliance, and related legal frameworks.
• Demonstrated ability to manage conflicts effectively while maintaining excellent customer relationships through strong communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for documentation, reporting, and correspondence.
• Experience working within property management companies or facilities management environments is highly desirable.
• Strong organizational skills with attention to detail in data entry, filing systems, and contract administration.
• Excellent phone etiquette coupled with the ability to handle multiple priorities efficiently in a fast-paced office setting.
• Ability to work collaboratively within a team environment while managing client relationships professionally and proactively.

Join us to be part of a dedicated team committed to delivering exceptional service while supporting the needs of our guests and homeowners!

Pay: From $62,500.00 per year

Benefits:

• 401(k)
• Employee assistance program

Work Location: In person

Salary : $62,500