What are the responsibilities and job description for the Front Desk Receptionist / Service Writer for a Truck Repair Shop position at Skyliner Truck Center Corp?
About us:
We are looking for a responsible and trustworthy individual, with great customer service and communications skills.
Must have a service write experience in auto parts sales and repairs .
Must be able to work some evenings and weekend (alternating )
Must be able to work under stress in a fast paste environment. Must be professional, highly motivated and organized.
Responsibilities:
- Greet customers in a professional manner
-Check-in and check-out customers, ensuring accurate information is recorded on work orders and invoices
- Answer phone calls, take messages, communicate with technicians to ensure the most efficient work flow
-Dispatching technicians during Mobil Service Calls
-Create work orders,estimates, invoices, check in and out customers, taking payments
- Must be good with numbers
-Communicate with vendors, order parts, checking and replenishing inventory daily
-Keep accurate notes during the day, relay information to the management and staff
-Communicate with customers about services, follow up on payments
-Data entries into accounting software , working with excel spreadsheet
- Sending /Receiving emails to customers
- Reconciling vendor statements, making payments
- Returning parts and cores to vendors when required
-Maintain a clean and organized front desk and reception area
- Picking up parts from dealers when necessary
- Must have some knowledge of heavy duty truck parts and similar work experience
- Calling customers about upcoming maintenance, follow up on payments/
Skills:
Knowledge of Russian Language is a big plus
Microsoft Excel and Google Docs , Google Email- must
- Attention to detail and accuracy in handling customer information
- Ability to remain calm under pressure and handle difficult situations with tact
- Must have knowledge of heavy duty truck and trailer parts
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Application Question(s):
- Are you currently employed ?
Experience:
- auto, truck service writting : 1 year (Required)
Ability to Commute:
- Pittston, PA 18640 (Preferred)
Ability to Relocate:
- Pittston, PA 18640: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18