What are the responsibilities and job description for the Fleet & Operations Coordinator position at Skyhop Global?
Description
Location: Fort Lauderdale, FL Type: Full-time | 24/7 Dispatch Center
Pay: $25/hour
Shift Available: Mid Shift (4pm - 12am) - Must be available for assigned shift, including weekends and holidays
About SkyHop Global
Join SkyHop Global, a dynamic leader in airline crew transportation, as we continue to grow and innovate in the industry. Based in Fort Lauderdale, FL, our team is dedicated to ensuring airline pilots and flight attendants reach their destinations safely, efficiently, and on time. We are seeking a motivated and detail-oriented Fleet & Operations Coordinator to be the communication hub of our 24/7 dispatch center, playing a vital role in maintaining our high standards of safety, service, and operational excellence.
The Role
As a Dispatcher, you’ll be the communication hub between our drivers, airline partners, and operations control center (OCC). You’ll manage time-sensitive flight schedules, monitor vehicle movements, and support our team to deliver safe, on-time transportation across the country.
This is a fast-paced, mission-critical position requiring sharp attention to detail, calm under pressure, and a passion for service excellence.
Key Responsibilities
- Coordinate, schedule, and monitor transportation assignments to ensure timely service delivery and compliance with operational standards.
- Maintain real-time communication with drivers, airline crew members, station leadership, and the Operations Control Center (OCC) to support seamless operations.
- Monitor vehicle activity using GPS, geofencing, and dispatch software to ensure efficient fleet utilization and service reliability.
- Proactively adjust routes, schedules, and driver assignments in response to flight delays, cancellations, traffic conditions, weather events, and other operational changes.
- Manage a high volume of inbound and outbound calls, radio communications, and electronic messages with professionalism, urgency, and exceptional customer service.
- Accurately document trip details, service disruptions, incidents, and operational updates in company systems.
- Identify and escalate service issues, safety concerns, and operational risks to appropriate leadership in a timely manner.
- Support continuous improvement initiatives by providing operational feedback and contributing to process enhancements.
- Demonstrate and uphold SkyHop Global's core values of Safety, Integrity, Teamwork, Growth, and Raving Fan Service in all interactions and decisions.
Requirements
- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Two (2) or more years of dispatch experience in transportation, logistics, or a related field preferred.
- Four (4) or more years of customer service experience in a fast-paced, high-volume environment preferred.
- Strong communication, multitasking, organizational, and problem-solving skills.
- Proficiency with GPS/tracking systems, dispatch software, and Microsoft Office applications.
- Ability to remain composed, make sound decisions, and adapt quickly in a fast-changing operational environment.
- Bilingual English/Spanish skills are a plus.
Benefits:
- Medical, Dental, Vision, Disability, Accident, and Term Life Insurance
- Supplemental Benefits
- 401(k) Plan with Company Match
- Paid Sick Time
- Holiday Pay
- Competitive Pay with Growth Opportunities
- $500 Employee Referral Bonus
Why Join SkyHop Global
At SkyHop Global, we foster a culture of safety, integrity, and continuous improvement. We offer opportunities for growth and development within a supportive team environment. If you are committed to delivering exceptional service and thrive in a dynamic setting, we encourage you to apply and become part of our innovative team.
Salary : $25